RTA sweeps seven of Middle East Call Centre Awards

RTA sweeps seven of Middle East Call Centre Awards

RTA has bagged awards for Best Government Call Centre, Best Human Strategy in a Government Call Centre, Best Leader of a Government Call Centre among others



By Staff Report

Published: Tue 30 Jun 2015, 3:58 PM

Last updated: Wed 8 Jul 2015, 3:17 PM

The Roads and Transport Authority (RTA) has scooped seven of the Middle East Best Government Call Centre Awards presented by IQPC and INISGHTS, in recognition of the highly advanced standards in place, continual improvements of services adopted, and the positive employee environment prevailing in the Call Centre of the RTA (8009090).

“Clinching these awards presented by reputable entities in this line of industry is indicative of our keenness to advance RTA’s Call Centre in view of its critical role in delivering a variety of services,” said Ahmed Mahboob, Director of Customer Service at RTA’s Corporate Administrative Support Services Sector.

“RTA has bagged three awards from IQPS for Government Call Centres, the first for Best Government Call Centre (30 seats +), the second for the Best Human Strategy in a Government Call Centre, and the third for the Best Leader of a Government Call Centre. It has also won four awards of INSIGHT – Middle Call Centre Awards as the Best Government Call Centre in the fields of: Lifestyle, Telephone Exchange, Employee Attraction Program, and Soundtrack,” he explained.

Mahboob expressed his pleasure over RTA’s winning of these multiple awards presented by reputable international entities describing them as highly precise, impartial and transparent in judging nominations. 


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