iPhone | iPad
Android
Huawei
Here's a guide to the requirements, fees, and certain conditions that must be met
KT APPDOWNLOAD
Moving out? Here's how to cancel your Dewa connection
There are two ways to deactivate your Dewa account online – with and without a login
Moving out from Dubai? It may seem like a daunting task to have to cancel all your utility accounts. However, this step-by-step guide will simplify the process.
There are two ways to cancel your Dewa connection online – with and without a login:
With login
- Login with your Dewa User ID or UAE PASS
- Select the Required Dewa Contract Account Number
- Pay your outstanding bill amount (if any)
- Select the date and time of moving out of your premises (Electricity and Water supply will be deactivated on this date and final meter readings will be taken) and method of Security Deposit refund (through IBAN/Cheque/Western Union/Transfer to other active account/ Apply for refund later)
- In case of selecting refund through IBAN, Western Union or Cheque, verification code will be sent to the registered Email ID or mobile number registered with Dewa (two different IBAN numbers are not allowed in the same deactivation of Electricity/Water (Move-out) request submission).
- Submit your application
Stay up to date with the latest news. Follow KT on WhatsApp Channels.
Without login
- Enter your Dewa Contract Account number and 9-digit Dewa premise number.
- Verification Code will be sent to your registered Email ID or mobile number with Dewa.
- Enter Verification Code in the field provided.
- Pay your outstanding bill amount (if any).
- Select the date and time of moving out of your premises (Electricity and Water supply will be deactivated on this date and final meter readings will be taken) and method of Security Deposit refund (through IBAN/Cheque/Western Union/Transfer to other active account/ Apply for refund later)
- Submit your request.
Deactivation of services
The final bill will be sent 24 hours before the date and time of disconnection requested earlier.
Clearance certificate will be sent automatically upon settlement of final bill.
ALSO READ:
More news from Life and Living
Here are the dont's of visiting these non-Muslim houses of worship in the Emirates
Eating out, poor hand hygiene and erratic weather may be among causes, say medics
Apart from government centres for Quran memorisation, the Emirates has permitted the opening of private centres by setting in place certain guidelines
This card allows residents of determination to get the services and benefits they are entitled to — from free parking to telecom discounts
This list does not include things that have long been a part of everyday life in the city like getting groceries or food delivered at any hour of the day
The country revamped its domestic workers law in 2022, laying down the rights and duties of housemaids and employers — here's what it says about public holidays
Heading out to party on the weekend? Here are some things you should keep in mind to be safe