Dubai Courts earns 92.3 per cent customer satisfaction on Dubai Excellence list

ubai Courts aims to shift to ‘smart’ services fully by the end of 2015 and have a total of 210 smart services designed specifically for legal and judicial transactions.

Dubai Courts continues to reap pioneering achievements, recently ranking ninth in the ‘Customer Satisfaction’ category under ‘Dubai Government Excellence Program 2015’ to climb 11 places up from the previous year. This progress is a result of the significant improvements attained by Dubai Courts, specifically in raising the level of its customer satisfaction to 92.3 per cent to confirm its commitment to provide facilities and the best legal and advisory services designed to enhance the well-being of customers and the community. This is in response to the directives of His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. 

Dubai Courts aims to shift to ‘smart’ services fully by the end of 2015 and have a total of 210 smart services designed specifically for legal and judicial transactions in order to increase customer satisfaction further and achieve the highest degree of happiness for the services it renders as part of Dubai’s ‘Happiness Index’ initiative. 

To date, Dubai Courts has already launched 110 smart services, the most important being the ‘Al Salfa’ program for case registration and electronic transactions and ‘Smart Detention,’ a first-of-its-kind program in the region which enables enforcement bailiffs to complete all detention procedures and processes through smart tablet-based applications in order to accelerate the enforcement of judicial decisions and judgments. 

Another initiative, ‘Centre for Amicable Settlements of Disputes,’ works on resolving civil, commercial and real estate disputes amicably in just half an hour, in addition to opening a number of personal status centres in the most vital areas in the emirate to ensure access to a wider range of customers. 

Tarish Eid Al Mansouri, Director General, Dubai Courts said: “We are pleased with the big leap achieved by Dubai Courts. This reflects the strong response to our portfolio of smart services and affirms our continued commitment to facilitate and accelerate the work of the courts in Dubai for the benefit of customers and society in general.”