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World Islamic Retail Banking Conference to be held on Oct 9

Representatives from various sectors involved in banking are scheduled to convene at the World Islamic Retail Banking Conference on October 9-10 in Dubai, to tackle one of the fastest growing banking sectors in the Mena region rivalling its conventional counterpart.

International Turnkey Systems Group (ITS), a global leader in ethical banking solutions for Islamic banks and Islamic finance organisations, stated: “The Islamic finance market has been growing by more than 30 per cent annually and is set for continued growth. Since its inception in 1981, ITS has been a golden player in the financial services industry and is viewed as a pioneer in the arena of Islamic banking.”

Participating this year as one of the gold sponsors, Haitham Abdou, group director marketing and banking business solution of ITS Group, aims to connect with pioneers, professionals and executives in the field, explore opportunities for market growth, share views on the future of Islamic retail banking and continue to contribute to the industry by devising innovative software (ETHIX Islamic banking solution) to solve industry challenges.

Returning this year as one of the headline speakers is the head of consumer banking at Noor Islamic Bank, John Chang. Chang will discuss topics centered on service quality and the truth behind organisational transformations. He will provide insights into why some organisations succeed while others fail in transforming their businesses to be more customer focused, and why some companies are more innovative than others in meeting customer needs.

Chang has over 25 years of experience in consumer banking that cuts across several emerging markets in Asia and the Middle East, and rated as the best speaker at last year’s edition. Chang will present industry-wide findings and reveal surprising issues that are almost never considered in a standard service quality programme. Amongst the most awaited sessions, the CEO round table on Islamic retail banking which will feature panellists from Noor Investment Group, Meezan Bank Ltd, First National Bank & WesBank Islamic Finance, University Bank, Dubai Islamic Bank, Standard Chartered Saadiq and CIMB Group (Malaysia).

Stephen Lange Ranzini, CEO at University Bank, said: “I am pleased to share with the conference attendees our experience at University Islamic Financial in creating a successful retail Islamic banking operation in the US that today manages a quarter billion dollars in Shariah compliant assets.”

Equally intriguing session is on maintaining competitive advantage through customer centricity when Islamic becomes a hygiene factor. Presented by Yusuf Jehangir, group head marketing and customer service at Al Rajhi Bank, the session will revolve around the practical implementation to differentiate in the areas of segmentation, customer service and social media engagement. Yusuf cited, “The conference is an excellent forum bringing together thought leaders in the Islamic banking space with the opportunity to share and learn from market leaders and network with dynamic and contemporary pioneers.”

“The conference has established itself as a key Gulf forum for in-depth discussions on the facets of the continued global growth in Islamic finance. This year the Islamic Finance Council UK will be releasing key findings from its report, Enhancing Shariah Assurance. No doubt this will bring additional challenges to the often lively Shariah panel discussions,” said Omar Shaikh, executive board member at Islamic Finance Council UK.

The two-day conference in Dubai will feature over 20 presentations, four panel discussions and a networking reception. The conference is supported by Bahrain Association of Banks, International Compliance Association and Islamic Finance Council. Sponsors include Dubai Islamic Bank, ITS Group, Loxon Solutions Ltd., VeriPark, Mashreq Al Islami, FEXCO, Path Solutions, SAB, World Security, Dar Al Takaful, Nucleus Software and Craft Silicon. The event is also supported by Khaleej Times as the official newspaper, and CNBC Arabia as the official Arabic broadcaster.

business@khaleejtimes.com