Hospital wins top honour at Sheikh Khalifa Excellence Award

Abu Dhabi - The hospital receives more than 20,000 inpatients, and 250,000 outpatients every year.

Outstanding patient care and services have won Al Ain Hospital the top honour at the Sheikh Khalifa Excellence Award (SKEA) this year.
The facility, which is operated by Seha, was among the 18 SKEA winners recognised on Wednesday at a ceremony organised by the Abu Dhabi Chamber of Commerce and Industry (ADCCI) at Emirates Palace hotel.
Sheikh Hamed bin Zayed Al Nahyan, Chairman of Abu Dhabi Crown Prince's Court and Member of the Abu Dhabi Executive Council handed the awards to public and private firms and government departments for their top-notch services and performance.
"We are very excited and honoured to receive the most prestigious award in the country," Hamed Al Mansouri, CEO of Al Ain Hospital, told Khaleej Times after receiving the diamond award.
"Over the recent years, we have worked diligently to ensure the provision of quality services to our patients and other stakeholders. We are keen on adapting to new clinical practices and methodologies, innovations and technologies," he added.
Known for its multidisciplinary, specialist, ambulatory diagnostics and treatment services, Al Ain Hospital receives more than 20,000 inpatients, and 250,000 outpatients every year. And every day, an average of 300 patients are seen at the hospital's Emergency and Trauma Centre.
The coveted excellence award has been instrumental in promoting the culture of innovation and creativity that contributes to developing local industrial and services sectors.
Winners from the UAE and GCC nations were chosen for all sectors of economy - from government to health, manufacturing, trade, services, finance, tourism, construction, education and oil and gas.
Mall wins silver
Dalma Mall in Abu Dhabi clinched the trade award (silver category), the only shopping mall that won the recognition.
Bhupinder Singh, general manager and CFO of Dalma Mall, said: "This award is an excellent platform where we can showcase our strength. At Dalma, we have an open-door policy. We believe in proper due diligence which creates transparency.
"Our motto is 'customer service'. We take care of the needs of all our stakeholders to satisfaction and this has made as excel in performance."
Model organisations
Abdul Jalil Al Fahim, chairman of the SKEA's Higher Organising Committee, said the SKEA programme has become a model for prominent local, regional and international organisations in terms of excellence and quality.
"The award aims to elevate organisational performance and increase competitive capabilities of companies operating in the UAE and the GCC," said Al Fahim.
"Over the years, participants of the award have excelled, not only in spreading fine business culture but in cultivating the knowledge of quality and excellence inside their companies."
He highlighted the importance of achieving excellence on all levels: From customer and employee satisfaction to leaving a positive impact on the society environmentally, economically and socially.
The Sheikh Khalifa Excellence Award (SKEA) was launched by the ADCCI back in 1999 as a roadmap and a methodology for continuous improvement aimed at enhancing the competitiveness of the business sector in Abu Dhabi and the UAE.
AND THE WINNERS ARE...
Diamond Category
Al Ain Hospital (Seha)
Gold Category
1-Government sector: Department of Economic Development in Dubai (DED)
2-Oil and Gas sector: Saudi Aramco Company- Yanbu Natural Gas and Liquids Fractionation Department
3-Finance sector: Abu Dhabi Islamic Bank (ADIB) and Sharjah Islamic Bank
4-Tourism sector: Zoo and Aquarium Public Institution of AlAin
5-Health Sector: Al Rahba Hospital (SEHA)
6-Industrial sector: UAE Falcon Pack Industries LLC
Silver Category
>Government
1-Riyadh Chamber - Kingdom of Saudi Arabia
2-Department of Town Planning & Survey -Sharjah
Service sector
1-Transguard Group LLC
2-Etihad Rail
3-EFS Facilities Management
Manufacturing Sector:
1-Aghthia Group PJSC
2-SKM Air Conditioning LLC
3-Al Ain Cement Factory
4-Gulf Rubber Industries LLC
Construction sector:
1-AG Engineering LLC (Al Ghurair Group)
2-Concorde Technical Establishment
3-Saif bin Darwish Company
Education sector
Amity University-Dubai
Trade sector
1-Dalma Mall
2-Micoda Process Systems International LLC
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