Abu Dhabi - The executive report stated 1,842 cases were received and 2,489 calls.
Published: Wed 16 Mar 2016, 2:59 PM
Last updated: Wed 16 Mar 2016, 5:26 PM
The Abu Dhabi Government Contact Centre witnessed an increase of 28 per cent in the number of calls throughout the storm, last week, according to an executive report issued by Abu Dhabi Systems and Information Centre, or ADSIC. The executive report stated 1,842 cases were received and 2,489 calls.
The City Guard smart device application managed by ADSIC - government entity in charge of the capital's ICT agenda and operational framework - recorded high interaction levels by the public throughout the thunderstorm period in Abu Dhabi last week.
Also read: UAE back to normal after rain disruptions
-Increase of 28% in number of calls received by Abu Dhabi Government Contact Centre last week-101,388 City Guard downloads and 26,438 cases since its launch in 2013
-City Guard connects 50 government entities, allowing cases to be solved quickly and effectively
|
"We are very pleased with these results. The key objective of both initiatives is to improve instant communication between the public and the government 24/7. This is particularly relevant when the emirate is witnessing extraordinary situations such as accidents or other safety and environmental risks. Both of these e-services leverage advanced technical infrastructure and utilise ICT to encourage innovation under the umbrella of e-government services," said Saeed Al Mansoori, executive director of Shared Government Services Division at ADSIC.
City Guard is a leading smart phone application that aims to encourage the public to switch to e-services, increase civic participation and enhance collaboration between the public and the government to improve the image of the city by enabling the public to report any issues regarding public safety, consumer protection and environmental issues, in addition to any damage to private and public facilities in Abu Dhabi.
The app's role in public safety was evident during the recent thunderstorm, as users filmed and pictured scenes of the damage caused to public streets in the emirate as a result of the rainy weather conditions. The content was then routed to the concerned entity in order for them to take the necessary steps.
Also read: Rains lash Dubai, weather to remain unstable
"The Abu Dhabi Government Contact Centre in Al Ain proved its high ability and reliability to function as an integrated channel for e-government services when faced with difficult circumstances. The public used the Contact Centre as a main source to monitor and resolve several issues ranging from public health to road safety," added Al Mansoori.
He added: "We take this opportunity to express our thanks and appreciation to the support and efforts of our government partners in the success of City Guard and Contact Center. These joint efforts form the solid foundation for integrating public services in Abu Dhabi. We also thank users for their positive interaction and social responsibility to protect properties and public interests."
Also read: Five tips for driving in UAE rains
The report on the Contact Centre in Al Ain showed that telephone was the most preferred channels for the public with 1481 calls, followed by City Guard with 212 participations and 83 e-mails. In addition, chatting, self-services and personal visits at front offices were popular with users.
The cases reported included: 749 information requests, 580 reports, 286 services, 79 complaints, 14 suggestions and 8 notes of gratitude. Entities that received the highest degree of public interaction included Abu Dhabi Municipality, Al Ain Municipality, Tadweer (The Center of Waste Management - Abu Dhabi), Abu Dhabi Police and The Department of Transport in Abu Dhabi.
The Contact Centre successfully provided a variety of services related to the emirate's infrastructure, public health, internal and external roads, environment and social issues and public services. - sandhya@khaleejtimes.com
iPhone | iPad
Android
Huawei
