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RTA offers PIN service to save motorists from personal appearance

Dubbed “The Personal Appearance Service”, the new initiative requires customers to visit any of the customer service centres once only to register their personal details

The Roads and Transport Authority (RTA) is urging all motorists to register their personal details at the customer service centres under the vehicles licencing department so that they don’t have to make a personal appearance for future transactions.

Dubbed “The Personal Appearance Service”, the new initiative requires customers to visit any of the customer service centres once only to register their personal details in full. Once it is done, they will be texted a message giving them their personal identification number (PIN). For future transactions, this number has to be quoted. The customer can send a representative who can carry out the work after quoting the assigned PIN.

This drive is expected to benefit women and senior citizens especially.

Mohammed Abdul Karim Nimaat, director of vehicles licencing, said the new service is the first of its kind in the region.

Nimaat said it has several benefits. Earlier, customers needed to give the power of attorney to their representatives if they were unable to personally attend to the transactions. This entailed going to the notary public services for the attestation and was a lengthy process.

The transactions that can be done with the PIN include vehicle registration, export, transfer and number plate sale.

The new initiative complements the RTA’s electronic drive, an integral part of the vision of His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to switch all transactions and services to the smart mode.

lily@khaleejtimes.com