Dubai Police, RTA, DHA top happiness index
Sheikh Hamdan took to Twitter to offer congratulations to the top performing government bodies
Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, on Monday announced the results of the indicators of happiness for customers of Dubai government.
The crown prince noted that the average customer happiness rate in the government of Dubai was 84 per cent, while the average employee happiness rate stood at 89 per cent.
“In September 2019, we announced that we will announce the results of happiness indicators for customers and employees of Dubai government annually on January 18,” Sheikh Hamdan tweeted.
As promised in September 2019,the results of Dubai Gov't Customer &Employee Happiness Index are released every year on January 18.This year's results are promising, despite global Covid-19 challenges. Average customer happiness reached 84% & average employee happiness reached 89%— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2021
Taking to Twitter, the crown prince also announced the three best government centres in the government of Dubai that held the top spots in the two categories.
Dubai Police ranked number 1 in the customer happiness category scoring 91.6 per cent. It was followed by the Roads and Transport Authority (RTA) with 90.1 per cent and the Dubai Health Authority (DHA) with 88.5 per cent.
Meanwhile, according to employee happiness indicators, Dubai Statistics Center ranked first with 97.44 per cent, followed by Dubai Police in second place with 96.68 per cent, and Dubai Public Prosecution with 95.86 per cent.
We congratulate the top 3 entities scoring the highest employee happiness score: @DubaiStatistics, @DubaiPoliceHQ, and @DubaiPP. @DubaiPoliceHQ also ranked 1st in customer happiness, while @rta_dubai and @DHA_Dubai came in 2nd and 3rd, respectively. pic.twitter.com/It5wIJTVc1— Hamdan bin Mohammed (@HamdanMohammed) January 18, 2021
"Dubai Government operations involve a focus on excellence and innovation. The happiness of the customer and employee is never absent from the mind of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai," said Sheikh Hamdan.
"We look forward to further achieving the aspirations of every customer and employee of the government of Dubai," he added.
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