Here's a guide to the requirements, fees, and certain conditions that must be met
life and living1 week ago
Do you have a problem processing your residency visa or renewing Emirates ID due to incomplete or unclear documents? There is actually no need for you to physically come to any Amer centre in Dubai to complete the process, as this can be done anywhere via video conferencing services.
During Gitex Global 2023 earlier this year, the General Directorate of Residency and Foreigners Affairs (GDRFA) – Dubai told Khaleej Times that the Virtual Amer Service is easy to use.
Stay up to date with the latest news. Follow KT on WhatsApp Channels.
“There is no need for an applicant to come to Amer centre for any pending transaction after a visa officer has discovered some documents are missing or unclear. The customer can now use the Virtual Amer Service and speak to a GRDFA officer in real time to resolve the issue,” a GDRFA official explained.
The remote service is not conducted by a chatbot that only mimics human conversation, but by a real person to allow customers to see and speak directly to an officer to solve the problem.
“The process is simple: The applicant can access the virtual service remotely and the officer will review the missing or unclear documents. The applicant will then attach the new document in the chat box to complete the transaction. There is definitely no need for the applicant to do this personally,” added the GDRFA official, underlining: “The Virtual Amer Service will reduce transaction time and make the process simpler for customers.”
The virtual service can be used to process the issuance and renewal of all kinds of visas, including residency, student and visit visa, as well as golden and green visas. The video conferencing is used to resolve the delay for customers who have already made an initial application but the processing got delayed because a document is found missing or vague.
GDRFA-Dubai earlier noted 250,000 transactions were processed during the first two months when the initial phase of the video call service was introduced in the first quarter of 2023.
Currently, the Virtual Amer Service is available on weekdays (Monday to Friday) from 7am until 7pm but there are plans to make it 24/7.
Aside from the Virtual Amer Service, customers can also contact the Amer call centre on toll-free number 8005111, which is available round the clock.
ALSO READ:
Here's a guide to the requirements, fees, and certain conditions that must be met
life and living1 week ago
Here are the dont's of visiting these non-Muslim houses of worship in the Emirates
life and living2 weeks ago
Eating out, poor hand hygiene and erratic weather may be among causes, say medics
life and living3 weeks ago
Apart from government centres for Quran memorisation, the Emirates has permitted the opening of private centres by setting in place certain guidelines
life and living1 month ago
This card allows residents of determination to get the services and benefits they are entitled to — from free parking to telecom discounts
life and living1 month ago
This list does not include things that have long been a part of everyday life in the city like getting groceries or food delivered at any hour of the day
life and living1 month ago
The country revamped its domestic workers law in 2022, laying down the rights and duties of housemaids and employers — here's what it says about public holidays
life and living1 month ago
Heading out to party on the weekend? Here are some things you should keep in mind to be safe
life and living1 month ago