Sheikh Mohammed's warning to UAE government officials
Dubai - Dubai Ruler named the five service centres in a tweet.
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of UAE and Ruler of Dubai, issued a warning to the five worst-performing departments of the UAE government. He named the country's five best and five worst service centres in a tweet on Saturday.
"We directed immediate management replacement in the worst centers with highly capable leaders. We ordered director generals to closely monitor their entities & improve centers' performance in a month & I will visit," Sheikh Mohammed wrote on his official Twitter handle.
The worst performing entities are:
1. Emirates Post Group, Al Khan, Sharjah Centre
The Emirates Group center was named the worst due to its weak employee performance and mechanisms in providing services. It also revealed low employee happiness in service provision, which does not reflect the government's vision in employee and customer happiness.
2. Federal Authority for Identity and Citizenship, Al Muhaisnah Centre for Preventive Medicine, Dubai
Customers often complained of inefficient employees who provided slow services, revealing their general dissatisfaction of the quality of services that fail to respond to their needs. The number of front-line employees in customer service is low compared to those present in service booths, which increased waiting time and queues of customers.
3. General pension and Social Security Authority, Sharjah Centre
The quality of services in the center requires improvement given the low employee performance and initiative in providing quality services that facilitate customer experience and meet urgent needs, especially that the center provides services to widows and senior citizens.
4. Ministry of Community Development, Social Affairs Abu Dhabi, Baniyas Centre
Results revealed that managers did not follow the open-door policy with customers and employees did not sufficiently respond to customers. Receptionists were barely seen on site to guide customers.
5. Ministry of Human Resources and Emiratisation, Fujairah Centre
Results have shown low level of performance as compared to Ajman's center where employees are seen explaining services and guiding customers. The center did not provide receptionists to answer inquiries of jobseekers and guide them through the necessary process, while employees often redirect jobseekers into applying online.