It reiterated that pilgrims require a Haj visa and it can be obtained through recognised official channels
59% of the complaints were submitted through smart channels
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Emiratis accounted for 25 per cent of the consumer complaints received, followed by Indians (14 per cent), Egyptians (12 per cent), Saudis (9.0 per cent), and Jordanians (5.0 per cent).
The largest share of complaints (34 per cent) was about services electronics (12 per cent), e-Commerce (11 per cent), and car rentals (10 per cent) came next. Automobiles as well as clothes & accessories each accounted for 7 per cent of the complaints, followed by furniture (5 per cent), freight (4 per cent ), textiles & personal items (4 per cent), car workshops (3 per cent), interior decoration (2 per cent) and hair salons (1 per cent).
Mohammed Ali Rashed Lootah, CEO of CCCP, said: "Dubai Economy is keen on enhancing consumer confidence in the emirate through reaching resolving consumer complaints amicably and strengthening the relations between merchants and consumers. Our awareness programmes are aimed to clarify the rights and duties of consumers as well as merchants, and enhance the principles of transparency in transactions."
Lootah added: "We see that the nature of complaints is changing according to market variables. Complaints relating to refunds accounted for 22 per cent of the total in the first quarter, 21 per cent were about non-compliance with the terms of agreement, 15 per cent were about defective products, while commercial fraud and added fees on products and services accounted for 11 per cent."
issacjohn@khaleejtimes.com
It reiterated that pilgrims require a Haj visa and it can be obtained through recognised official channels
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