Personalised care for customer happiness

 

Personalised care for customer happiness
Meet the Callix team

Callix integrates state-of-the-art technology to provide businesses with customisable plans to ensure consumer satisfaction

by

Farhana Chowdhury

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Published: Sun 31 Dec 2017, 9:55 AM

Last updated: Sun 31 Dec 2017, 11:59 AM

Callix is a Dubai-based intelligent customer happiness solutions provider that specialises in call management services and data analytics for businesses of any size, with focus on SMEs. The organisation, which was established in 2017, is armed with a team of multilingual customer service specialists that are accessible 24/7, and is one of the 16 companies operating under ASA Ventures. 
Led by Managing Director of ASA Ventures and Founder Arif Saiyad, Callix eliminates the need to hire and set up an entire call centre department from scratch, allowing businesses to have its own call centre at the lowest prices. In addition, it offers customisable plans to match every business requirement to ensure customer happiness. Easy to set-up, it also has a fully automated online admin panel that promptly sends mobile notifications and collects information about every call transaction.
"In the UAE alone, SMEs are the backbone of the economy. However, these companies are not always in a position to spend thousands of dirhams to ensure calls are answered in a timely and efficient manner. In some instances, even large corporations choose not to invest in expensive call centre contracts or in-house call reception systems that do not offer easy access to data that every business needs to improve their existing systems," Saiyad said.
In addition to a team of customer service specialists responsible for taking inbound calls, Callix is a tool for start-ups, SMEs and large corporations to manage their business more effectively and efficiently. Growing rapidly, the provider already serves more than 300 clients, who have businesses in a variety of sectors from small team start-ups to government agencies.
Technology for best in service
From Artificial Intelligence (AI) and Machine Learning to the latest in web and mobile technologies, Callix was built to allow anyone to instantly and remotely create a full-fledged customer service centre within minutes, only using their mobile phone or desktop. It maintains the right blend of human and machine interaction to provide personalised and customisable service.
How it works
Users can sign up for a package using an existing landline number, and simply set up call forwarding to the newly-assigned Callix number.
"Callix is programmed to attend to all calls at any time, every day. There is also an option to set up call forwarding at particular times if required. Callix also offers on-demand outbound calls with Callix PRO for clients who require this service," Saiyad added.
Moreover, a Callix number can be used in other ways - as an alternative 24/7 hotline number; or as an unlisted, automatic call forwarding number when the phone is unattended.
"Callix has real, actual people on standby to pick up your calls. Callix knows the importance of the 'human factor' in communication, and that makes the experience special," he said.

Future plans
Looking ahead, Callix aims to expand operations in more countries including Egypt and India, thanks to the growing support and overwhelming interest shown by the market.
"In addition, we are working to constantly improve our technology including add-ons to serve our customers better," said Saiyad.

Callix is offering a free trial for a limited time period, where users can experience its top-notch services by configuring settings, going live and tracking calls.

Get connected
Call 800-CALLIX (22 55 49) with lines open 24/7, or request a call back by leaving your name and number on the website, www.callix.ae


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