Indian e-commerce players thrive on private labels

mumbai - Amazon, Flipkart private labels woo price-sensitive customers

For Lalit Bisht, buying Roadster jeans and T-shirts off Myntra, Flipkart's fashion operation, is a no brainer. It may take a week to deliver clothes to Bisht's small hometown in India's hilly northern Uttarakhand state, but the wait is worth it.

"The fit is perfect and price is just about right. It's a value-for-money brand," said 32-year-old Bisht, a government worker who lives in Haldwani, which had a population of just over 360,000 at the time of the last census in 2011. It is a place where options for good quality, affordable apparel are mostly lacking.

Bisht's purchases of at least 20 Roadster items from Myntra are symptomatic of the appeal of private label brands for tens of millions of aspirational Indian shoppers looking for low-cost alternatives for everything from clothes to smartphones. These are people who can rarely afford to splurge on the big global brandnames.

And with Walmart now taking on Amazon in India with its $16 billion purchase of the homegrown online retailer Flipkart, India's e-commerce wars are likely to pivot more toward private label brands.

Up until now, the battle has more often been fought through flash sales of discounted electronics but the losses in that game are unsustainably large.

Both Flipkart and Amazon have been burning through cash to offer those discounts and a bigger push into private labels could help them make money as they control the pricing, marketing and supply chain of these brands, say analysts.

With nearly 500 million Indians using the Internet in 2018 and many just dipping their toes into online shopping, private labels will woo price-sensitive customers and create loyalty and higher margins, say retail analysts.

For example, Roadster jeans for women on Myntra that start at ?389 ($5.73), could lure many more buyers than the cheapest Levi's for women that begin at about ?1,999 ($29.47) on the denim brand's Indian website.

Last year, Flipkart launched its private brand Billion which sells everything from T-shirts to air conditioners. It also owns electronics brand MarQ and furniture label Perfect Homes. Myntra's private brand portfolio, which comprises 13 labels, is profitable.

Amazon too has been slowly pushing into private labels in India. Its portfolio includes its global AmazonBasics brand that sells everything from headphones to stationery; Solimo for dry fruits and bed sheets, women's ethnic-wear brand Myx, men's clothing brand Symbol, and a low-cost smartphone brand 10.or.

"The role of private brands for us is to fill in specific need gaps that are not being serviced," Amazon India head Amit Agarwal said. "We'll keep looking for these opportunities."

And although Amazon says making money in India is years away, Arun Sirdeshmukh, the head of its fashion business in India, told Reuters last month that private brands will help it embark on "a overall long-term profitability journey."

One supplier said retailers typically price the shoes he sells at three or four times the factory gate cost, indicating how much potential there is for private brands to price competitively and still make a profit.

Others see opportunities for Flipkart and Amazon to take some of these Indian private label brands overseas.

Following the deal, Flipkart's co-founder Binny Bansal said a lot of the private brands it has created will be very popular with the Indian diaspora in the countries where Walmart operates. "That's something we'll be looking at," he said.

Sources familiar with Walmart's plans say private labels will be a key focus for the retailer in India, an e-commerce market forecast by Morgan Stanley to grow to an annual $200 billion in a decade.

"The US private label for Walmart has always been an entry price, it tends to be at the lower end of the pricing spectrum, I think that's how it will probably work in India as well," said Neil Saunders, managing director of consultancy GlobalData Retail.

Bengaluru-based Flipkart has grown to become India's top e-commerce firm, thanks, in part, to the exclusive launches of electronics with deep discounts.

Sources say Walmart could expedite Flipkart's push into private brands and help develop new brands to differentiate and counter Amazon, whose Prime loyalty programme is growing faster in India than in any other part of the world. - Reuters