Elodie Azar, Deputy General Manager at Gray Line UAE-OMAN
Gray Line Tours offers localised tours for an engaging travel experience
Published: Mon 24 Jun 2019, 10:29 AM
Elodie Azar, Deputy General Manager at Gray Line UAE-OMAN, has journeyed far and wide for her love of travel, before setting roots in Dubai. A passionate wanderlust, she now leads Gray Line Tours, formerly known as the local expert in the UAE.
"Gray Line is largest provider of sightseeing tours in the world and the largest supplier of destination services to many online travel agencies, travel agents and wholesalers," she said. "For more than 100 years, it has been at the centre of creating and operating the best traveller experiences in the world. It has more than 100 tours around the world and 700 locations in six continents.
"We have been the licensee and bestowed the prestigious title of Gray Line for UAE and Oman in 2015, which transformed it into a brand of trust. Gray Line is an international brand that specialises in excursions and sightseeing. Following the rebranding, we have joined a global network of elite providers and operators, and become renowned for day tours, airport transfers, sightseeing and excursions, to name a few," she said.
Elodie envisions Gray Line as a reference point for sightseeing and excursions, notably in Abu Dhabi, Dubai, Oman, and its latest city, Bangkok. To date, the organisation facilitates personalised private and group tours featuring multi-day tours.
"The tours on Gray Line are equipped with sophisticated audio systems that offer tours in over 10 languages, including French, German, Spanish, Portuguese, Italian, Chinese and English. Three new languages will be included in the beginning of September, a peak season for holidaymakers in the region," she said, adding that it has recently started an exclusive set of itineraries centred on the upcoming Expo 2020.
What gives Gray Line its competitive edge is that tour departures are available up two hours, which gives clients the option to book a tour at the last minute.
"It is important to note that Gray Line is bound with an insurance of $2.5 million, adding to security as a brand," she said.
The organisation is highly dedicated to clientele and assures that they are comfortable and accommodated at every step of the way. Gray Line's airport transfer option has a dedicated staff present 24 hours at the venue. It also offers round-the-clock assistance for booking, modifications as well as easy cancellations.
"We are an incomparable product in the UAE. Gray Line is a brand that anyone can show to their client with confidence and trust," said Elodie, referring to its 110-year legacy of reliability.
"For travel agents that book with us, we give commissions and we bear the credit card charges. We also do a lot of promotions that could help them get excellent rates and lots of good deals. What also makes us different is that we have quality products and are an international brand," she said.
Elodie added that its success lies in its professionalism and dedication to quality, which is demonstrated by its long list of testimonials from satisfied clients.
"Anyone can offer tours, but not many can offer tours with quality. You need an elite team in order to achieve total satisfaction," she added.
Speaking about her continued inspiration within the travel sector, Elodie said that she is personally fond of tourism.
"I love to travel and discover new places. I also love the connection and conversation between travellers. Tourists come with a lot of creativity that inspire us to create memorable itineraries. I create the tours and experience them myself before handing it over to the client," she concluded.
- farhana@khaleejtimes.com
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