96.3% marks for m-government initiative in 41 entities

Bernd Debusmann Jr./senior Reporter
Filed on May 25, 2015
96.3% marks for m-government initiative in 41 entities

Mohammed says next stage is to link all services together and improve quality of smart apps

96.3% marks for m-government initiative in 41 entities (/assets/oldimages/mohammed2305a.jpg)

Shaikh Mohammed and other officials at the meeting to review report on the results of the transition to m-Government. -Wam

Dubai - His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has announced the results of a two-year “smart government” initiative designed to make mobile government services available to citizens.

In a tweet on Saturday, Shaikh Mohammed noted that 41 Federal entities successfully shifted 96.3 per cent “of the most important day-to-day services, thanks to government employees”.

“This phase of the smart transition was a success. Next we must increase user satisfaction and raise usage to 80% by 2018,” Shaikh Mohammed said in another tweet.

96.3% marks for m-government initiative in 41 entities (/assets/oldimages/govt2305a.jpg)An April tweet by Shaikh Mohammed announced that a one-month grace period would be granted to governmental bodies to complete the transition to smart offices, after which the official concerned would have to leave his post, which would then be handed to enthusiastic young employees.

Speaking of the deadline in another Saturday tweet, Shaikh Mohammed said that “today’s deadline was not an ultimatum but a normal leadership practice: every ambition has a timetable, and every goal has a time target”.

“The aim of our government is not to keep pace with the ongoing technological and scientific developments in the UAE but to lead these developments. This is no easy challenge,” Wam reported Shaikh Mohammed as saying at a meeting on Saturday in which he reviewed the details of the report with government officials.

In the meeting, Shaikh Mohammed noted that the shift towards mobile services is just the first of several steps going forward.

The next stage is to link all services together, improve the quality of smart applications and achieve a high satisfaction rate for smart services,” he said.

“The target of raising the number of m-Service users to 80 per cent by 2018 has been set. The report also shows varied degrees of quality and user-friendliness of the services,” he said. “We want these services to be more streamlined, faster and simpler. We also want the customers to be happier than they were in the past years.”

96.3% marks for m-government initiative in 41 entities (/assets/oldimages/govt2305.jpg)Shaikh Mohammed also noted that in the future a star-rating system for all mobile government services will be put in place to inform users of the quality of the service before they use it.

Looking back over the transition, Shaikh Mohammed noted the shift towards mobile government services was as much a cultural one among government employees as it was a technological one.

“The most important change that was taking place over two past years was the change of mentality, the culture of government services and the archaic definition,” he said. “Today, delivery of services no longer relies on buildings and thousands of employees, but on advanced systems and innovative minds. In the near future, we will see yet bigger and faster changes.”

Shaikh Mohammed announced his move towards smart government on March 22, 2013. Later that year, in May, he formally announced a new “vision for the future” following a meeting with government officials. The project, “m-government”, followed an earlier e-government initiative announced in 2000 to bring government services online.

“The government of the future works 24/7 and 365 days a year. A successful government is one that goes to the people and does not wait for them to come to it,” Shaikh Mohammed tweeted at the time.

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