Follow rules to import and export goods in UAE

Contravening such specifications and conditions, or the existence of other external factors the product is not designed to cope with will affect it, or cause its failure and malfunction, resulting in losses for the consumer.

Dubai faces certain challenges in the import of goods every day. There are goods stuck at the borders. Others cause huge losses to merchants when they are unable to dispose off the merchandise inside the country. Or else, high quality goods - devoid of any manufacturing defects - don't work efficiently in our geographical area.
In general, goods are made and subject to trial tests before sale, adhering to certain standards and specifications to ensure the quality of the product.
Contravening such specifications and conditions, or the existence of other external factors the product is not designed to cope with will affect it, or cause its failure and malfunction, resulting in losses for the consumer.
Readers, please take note: there are stringent standards and specifications put in place by the UAE, which the products approved for sale here must comply with. This is to ensure product safety and quality, maintain consumers' rights and health, and preserve the society in general.
In many cases, we see electric products used in specific countries that cannot be used here as they fail to adapt, since there is a difference in the power output between regions.
Such incidences are not confined to electric and electronic products only, but are seen in other, regular products, which could be affected by meteorological factors and climatic conditions, while working perfectly fine in other geographical areas or countries.
Thus, on many occasions, we notice traders complaining after having purchased specific products, but the country turns the order away for not conforming to the standards or specifications applied here. So a word to traders: always ensure that the products you order comply with the laws and conditions set by the country where the products are exported and sold to, in order to avoid future, immense losses that result from failing to sell the products. Moreover, you could also risk losing money in the event the goods are held by the concerned bodies, until a course of action is decided.
It's stating the obvious that committing to the country's laws and conditions is mandatory. It should be taken as principle by the dealer - keep in mind that they also help him or her maintain his legal rights in the event of a dispute.
Import and export conditions and standards have been set down to ensure utmost protection to everyone involved in trading - consumers, merchants, the society, and the country's assets.
(As told by Mufeed Al Zaabi, Senior Director of Commercial Establishments Complaint Section, Dubai Economic Department.)

• UAE