Dubai Municipality opens Al Kifaf Centre

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Dubai - The services provided at the Karama centre, including all RTA services, have been shifted to the new centre.

By Staff Reporter

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Published: Mon 19 Sep 2016, 3:41 PM

Last updated: Wed 11 Jan 2023, 9:59 AM

Dubai Municipality on Monday started receiving customers at its new branch centre in Al Kifaf area near Za'abeel Park (Gate No.1) with Eng. Hussain Nasser Lootah, Director General of Dubai Municipality, witnessing the commencement of work.

The services provided at the Karama centre, including all RTA services, have been shifted to the new centre.

Lootah received the customers who came to complete their transactions in the new centre and also responded to their queries and distributed application forms for the services provided by the centre. He also made a tour of all the facilities in the centre accompanied by the officials from different departments of the municipality to see the services offered at the centre.

He said the municipality works according to its strategic plan 2016-2021 to provide services and intelligent integrated solutions in an effort to make customers happy in line with the seven-star standards in terms of strategic maturity, and based on the understanding of the customers' vision and voice.

Lootah said Dubai Municipality always seeks to provide a suitable environment for municipality services, as well as the services of the local and federal departments under one roof in order to ensure the quality of such services and the simplification of procedures. He added that the opening of the municipality centre at Al Kifaf area is part of the constant efforts of the municipality to facilitate public access to complete their transactions at this new location.

As part of the efforts towards decentralization of its services, Dubai Municipality has been keen to establish branches in different areas of the city, transferring some tasks that can be performed in the centres to facilitate the public and residents of the area so that they don't have to travel to the Municipality Headquarters for the completion of their transactions, said Lootah.

On the future ambitions of the department, he said the municipality looks forward to achieving the best services to the public through its centres. "As Al Kifaf Centre is also close to the Al Jafiliya Metro Station, it will be easier to access for the people from all sides. The services at the centre have been developed in line with the requirements of potential customers from the area and we will also focus on a bunch of new services to be developed in the coming period to enhance the confidence of the customers," said Lootah.

Al Kifaf Centre offers several services of different organizational units of the municipality such as three services of the finance department, eight of food safety department, 12 of the municipality centres department, and four of the buildings department. It also offers services of a number of other government agencies including the Roads and Transport Authority, which provides two services.

The municipality is coordinating with other government agencies to provide four more services. The estimated number of daily visitors at Al Kifaf Centre will be 500, while the monthly number of will amount to 10,000. The municipality plans to add a number of new services such as one service of the revenue department, two of the planning department, five of public health and safety department.

It should be noted that Dubai Municipality has developed a strategic plan for the development of the work in the branch centres and plans to create new centres in various regions taking into consideration the important role these centres will play in easing the pressure on the municipality headquarters.

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