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The utility services provider said its Future Customer Happiness Centre will be closed permanently in line with its efforts to promote smart services. All of its smart services are available around the cloud.

The Dewa is aggressively pursuing digitalisation of its public services.

It is the first government organisation to allow customers to conduct all their transactions themselves using smart devices at customer happiness centres. Customers can also communicate with Dewa staff via video calls.

Dewa’s virtual employee Rammas, which responds to customers’ written and audible enquiries in Arabic and English, answered about 3.9 million enquiries from January 2017 to the end of September 2020.

Dewa achieved Dh285 million in savings as it completed over seven million smart digital transactions between January and September 2020.

-waheedabbas@khaleejtimes.com