Dubai: Car damaged by heavy rains? Now, get police certificate online

Earlier, motorists were required to bring their vehicles to the nearest police station for inspection


Angel Tesorero

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KT Photo: Muhammad Sajjad
KT Photo: Muhammad Sajjad

Published: Mon 12 Feb 2024, 6:27 PM

Last updated: Wed 17 Apr 2024, 1:37 PM

[Editor's Note: This article, initially published in February this year, is recirculated as a guide for motorists whose cars have been damaged in the torrential rain that hit the UAE on April 16.]

Residents whose vehicles were damaged due to floods and other natural disasters, no longer need to bring their cars to the police station to obtain a ‘To Whom It May Concern’ certificate. Instead, they can simply send a photo of the damaged vehicle.

The application for the certificate has long been available on the Dubai Police app and website, but motorists were required to bring their vehicles to the nearest police station for inspection to verify the cause of damage.

Brigadier Mansour Al Qargaoui, director of the General Department for Administrative Affairs at Dubai Police, announced on Monday the application can be completed all online.

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He said: "Today, with the service being automated, customers no longer need to bring their vehicles to the police station. They simply have to visit the Dubai Police website, apply for the certificate package service, choose the 'To Whom It May Concern' service for natural disasters, attach photos of their damaged vehicle, and within one to two business days, they will receive the certificate electronically for a fee of Dh95."

In other emirates

Abu Dhabi residents can report rain damage to their vehicles and obtain certificates by visiting police traffic departments in Abu Dhabi, Al Ain, and Al Dhafra.

The Ras Al Khaimah Police also urged residents to return any vehicle plates discovered in areas impacted by the rain to the nearest police station in the emirate or report through the Ministry of Interior (MOI) app.

To obtain a vehicle damaged certificate in Sharjah, follow the steps through the following link: (


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