Covid: New Emirates app to offer cheaper PCR tests, ease travel procedures

Dubai - TrustOne app helps passengers adhere to the latest regulations and protocols.

(Supplied photo)
(Supplied photo)

By Web Report

Published: Sun 31 Jan 2021, 1:32 PM

Last updated: Sun 31 Jan 2021, 1:39 PM

Emirates will trial TrustOne, a mobile app that allows passengers to undergo Covid-19 PCR tests at special discounted rates.


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The app, created in partnership between GE Digital Aviation Software and TE Food, helps passengers adhere to the latest regulations and protocols, making travel seamless and more convenient.

When using the app, Emirates customers with an upcoming flight booking will be offered special rates for Covid-19 PCR tests through Eurofins. Passengers can also manage all related information in one place, including finding lab locations, booking of appointments, and test results with minimal additional data entry needs.

The app will first be launched as a trial. The first phase has commenced in the UAE, France, UK, Spain and the Netherlands. Emirates customers travelling from the UAE can benefit from preferred rates of Dh130 if they do their Covid-19 PCR test at the authorised labs via the app.

Customers travelling from other countries can expect to pay competitive rates of approximately EUR70 and EUR90 (Dh310–Dh400), depending on the country they are travelling from.

During the initial trial, customers will still need to print the PCR certificates as per the current requirements of the destination they are travelling to.

The second phase of the trial, expected to commence in a few months, will expand the list of markets and allow customers to use the app to validate their test results when checking in at the airport.

The TrustOne app is now available for download on iOS or Android devices.

Adel Al Redha, Emirates’ Chief Operating Officer, said: “We are constantly looking for solutions to improve our customer experience. Travel requirements today are dynamic, and even more than ever, our goal is to give our customers confidence and enable them to travel safely.

“With this latest solution ... passengers will be able to easily source accurate information on tests, approved laboratories to get tested, as well as other vital measures to be taken prior to travel. We look forward to working with our partners on a successful trial and to expand the app’s offering and benefits to our customers in the future.”

Rami Aynati, GM Commercial, EMEA at GE Digital, said: “This is the first step in making international travel during the pandemic as convenient as possible by facilitating pre-travel requirements. The app will be further enhanced with more capabilities to meet all government testing and verification requirements, and Emirates customers will be among the first to have these services.”

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