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RTA initiatives to simplify license renewal achieves remarkable results

The ‘Here to Help’ initiative is a pioneering initiative in providing world-class public licensing services through trusted agents.

The Roads and Transport Authority’s Here to Help (Labaih) initiative has achieved remarkable results in terms of simplifying the renewal of driving licenses and vehicles ownerships.

Sultan Al Marzouqi, Director of Drivers Licensing, RTA’s Licensing Agency, said, “The ‘Here to Help’ initiative is a pioneering initiative in providing world-class public licensing services through our trusted agents. Through this initiative, we were keen on increasing the number of service delivery channels from a single source (RTA’s Head Office) to a variety of channels including RTA’s website, Call Centre, smart apps, smart kiosks and traffic departments all over the UAE.”

He added, “We have also increased the number of insurance companies and eyesight testing centres to 511 centres in order to save time and effort of our customers interested in renewing their driving licenses and vehicles ownerships by streamlining and processing transactions and procedures in simple steps and less time. This resulted in reducing both traffic congestion and exhaust emissions which would have otherwise been associated with customers movement to complete such transactions, besides cutting the service delivery time from 10 minutes to about 3 minutes and reducing customer waiting time from 20 minutes to about 7 minutes.”

The UAE is the first country worldwide in enabling the renewal of vehicle ownerships and driving licenses through smart phones as certified by the International Commission for Driver Testing (CIECA), an entity concerned with the affairs of motorists with 35 member countries, and the International Motor Vehicle Inspection (CITA), an entity concerned with vehicle affairs, which has 53 member countries.