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TRA issues statement on Etisalat, Du service fee Filed on November 26, 2019 | Last updated on November 26, 2019 at 05.32 am
tra, issue, statement, etisalat, du, service fee, fees, repair, internet, wifi, internet,


The TRA has received several complaints from customers.

Telecommunication service providers in the country, Etisalat and du, are not allowed to collect any fees for technical visits meant to fix weak or disrupted services, the Telecommunication Regulatory Authority (TRA) has said.

"This includes all telecommunication services, including cell phones, landlines, and Internet connections," TRA said in a recent statement.

It is a must for both service providers to send the technical team needed and fix the network glitch as fast as possible, it added.

"No fees shall be collected against fixing network problems as customers have nothing to do with this."

The TRA has received several complaints from customers who experienced disruptions in telecommunication services.

"They complained that they were asked to pay for having this network disruption fixed though they had nothing to do with it."

They paid their bills but they couldn't use the service properly, they said.

"They were asked to pay Dh100 for the technical visit to have the problem fixed."



Ahmed Shaaban

Originally from Egypt, I am a sound professional with a 23-year diverse experience as a researcher, lecturer, instructor, reporter, journalist, copy writer, translator, interpreter, proofreader, correspondent, and voice-over specialist with so many public and private entities in USA, UAE and Egypt. I have full command of all English and Arabic languages skills. I have a “Doctorate of Business Administration” degree, Swiss Business School. I have two Master’s degrees; one in Media Sciences, Mass Communication College, Cairo University, 2014, and one in Applied Business Research, Swiss Business School, 2018. I have a bachelor’s degree in English Language and Translation, Al-Alsun College for Languages & Translation, Ain Shams University, Egypt, 1996. I have three post graduate diplomas in Education, Curricula and Instruction, and Islamic Studies. I enjoy reading, writing and adventuring.

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