What's the roof got to do with fixing my AC?
A part of me wants to etherise and go through the phone line and generously give of my time, as well as all the other experts I know, to train said organisation on what a service provider needs to do. Not bungee jumping, for sure.
Published: Mon 19 Jun 2017, 8:49 PM
Last updated: Mon 19 Jun 2017, 10:53 PM
What do you do when the airconditioning at home seems to be limping along and reluctantly provides cooling? And the papers are curling to a crisp with the news that we have achieved 50 degrees Celsius. That's not a score I want to go up in flames. I mean, go up in lights. Any other bragging rights would do.
Besides, it's the fasting month, and I certainly don't want a crew to be on a rooftop under the blazing sun. So I called a couple of service providers this morning. Just like driving, being a good(ish) householder requires that you anticipate trouble, and make a judgement call when you see a rash driver in the side-mirror. Or an airconditioner that sings out of tune. And replacing the compressor last summer didn't help. It's gone 'phut'.
One service provider shared that he doesn't do airconditioner work any longer - the build quality doesn't allow for a friendly manner of replacement.
Hmmm, on to the next and the following one after that. Finally I called the service arm of the fine folk who built the villas. After a long conversation, I goggled at the phone disbelievingly-surely this lady wasn't suggesting what I thought she was. But no, she was! When I repeated her statement back to her, it was confirmed as accurate.
So you are saying that your company that has a 'ma' in its name (nothing maternal about it, btw) will see "whether there is safe access to the roof, and only then, take up the job of replacing the airconditioning unit."
Really? I'm confused. Your company built these villas and some 3,000 and more next to them, and you refuse to attend what should be a simple engineering fix-considering that I'm about to heave over a little pot of gold to replace the unit. And the lazy delivery at the other end doesn't have to match and fit the specs across different brands for one part. Brand. New. Job.
Pat comes the answer: we are the service provider, so yes, that's how it is. The woman sounds bored. I have 50 degrees on my brain now. Oh! And they will need Dh185 in advance to come and have a look-see at the job. In advance. Then, they might not take the job. A part of me wants to etherise and go through the phone line and generously give of my time, as well as all the other experts I know, to train said organisation on what a service provider needs to do. Not bungee jumping, for sure.
I am stumped - like the cricket match - I give up. Perhaps I should 'return' the villa to its 'maker'. But wait. They won't take it back - it might not have safe access to the roof.
- harveena@khaleejtimes.com
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