Dubai Customs uses artificial intelligence to boost productivity

Dubai - The new AI-operated system is expected to save 1.3 million work hours.

Dubai Customs has launched an artificial intelligence (AI) powered 'Productivity Engine' to boost productivity and reduce costs.
"The new AI-operated system is expected to save 1.3 million work hours," said Sultan bin Sulayem, DP World Group chairman and CEO and chairman of Ports, Customs and Free Zone Corporation (PCFC).
The Dubai Executive Council has approved the 'Productivity Engine' to be used at the government department level, he added.
"The engine includes an ideal time calculator, productivity predictor, and leadership nudges. It also encompasses an auto-time tracker that highlights productive and unaccounted time and notifies decision makers of productivity scores for each department and employee, he pointed out.
"The engine helps the leaders to create better workplaces to support legitimate trade and attracts new investments while boosting productivity and facilitating procedures."
Ahmed Mahboob Musabih, director-general of Dubai Customs, said they geared up to reduce workload by 16.8 per cent, increase productivity capacity by 10 per cent, automation of operations by 0.5 per cent, and better employee commitment by 5.2 per cent in the next two years.
Dubai Customs has enhanced its productivity by 15 per cent after Mirsal-2 system joined service," said Sulayem.
"We have 7,400 independent tasks and it's impossible for humans to watch over them all, but the new system can calculate the ideal time for each task," he said. "The system will keep learning and adjusting the ideal time for the tasks."
ahmedshaaban@khaleejtimes.com

• Dubai