Managed IT Services Witnessed Growth in 2009

DUBAI - Managed information technology services in the UAE will continue growth this year as it witnessed a significant growth during 2009 despite challenging conditions, a technology specialist said.

By Abdul Basit

Published: Mon 25 Jan 2010, 11:47 PM

Last updated: Mon 6 Apr 2015, 4:50 PM

Managed services include network services, data centre services, web services, security services, infrastructure services, and storage, backup & restore services. “There was an increased focus on IT [last year] as some of them focused on because of economic crisis and companies were looking to save money,” Michael Collins, Lead Technologist for Data Centre Services at Injazat Data Systems, told Khaleej Times on the sidelines of the first day of ‘2010 IDC Middle East CIO Summit.’

IDC, the world’s premier IT and communications market intelligence and events firm, brought together over 100 top IT end-users from across the region at the CIO summit.

Collins said that managed services provide flexibility and ability to focus on core function and move that responsibility, but not control to another entities.

Majority of Injazat clients are based in Abu Dhabi and Dubai, but the IT services provider is also looking for expansion in the region.

“We are looking to expand our services in Qatar, Saudi Arabia and Kuwait this year,” Collins said, adding: “First we will investigate options and potential areas we can focus on.”

Research covering the international information and communications technology (ICT) markets shows that the Middle East has the best growth potential in 2010.

Earlier at a roundtable during the summit, Chris Lewis, Group Vice-President for International Telecoms and Networking, IDC, discussed about a shifting focus for ICT procurement. She said that a recent survey in the UAE revealed that heavy proportion of respondents in the UAE are already using some forms of managed services. She said that managed services bridge the gap between straightforward IT outsourcing and more traditional (low-level) services.

The IDC Middle East CIO Summit 2010 is the regional leg of global market intelligence firm IDC’s third annual CIO Summit Series 2010, which will also tour Turkey and Africa. To be held under the theme ‘From Pressure to Performance,’ the three-part Summit will run until March 2010 and will focus on the cost reduction, optimization and efficiency challenges faced by CIOs in light of today’s difficult business environments.

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