Deyaar Facilities Management: Passion to deliver quality, cost-effective services

Deyaar Facilities Management: Passion to deliver quality, cost-effective services
Mohamad Abou Laban, CEO, Deyaar Facilities Management

Deyaar Facilities Management specialises in consistent quality solutions to cater to a dynamic real estate sector


A Staff Reporter

Published: Mon 1 Apr 2019, 9:59 AM

Last updated: Mon 1 Apr 2019, 1:18 PM

Led by CEO Mohamad Abou Laban, Deyaar Facilities Management is a subsidiary of Deyaar Development PJSC, established to continue its long-standing commitment to excellence with a focus on the specific facilities management niche. It provides a value-added service to property owners across the UAE by ensuring that buildings are maintained to the highest standard, therefore maintaining property value and quality.
"Our current portfolio spreads across more than 700 locations in all seven emirates. DFM currently provides facilities management services to various sectors including residential, commercial, hospitality, government, banking, etc. DFM aims to provide the highest service standards with care and passion for our work, and we have the ambition of becoming the region's preferred facilities management company by providing on-time quality services through sustainable technology and innovation," Abou Laban said.
 At present, DFM manages a portfolio of more than 20,000 units across the UAE with a range of hard, soft and specialised services. 
 "Within that we offer maintenance services for systems such as HVAC, electrical and plumbing system maintenance, leisure facilities management, cleaning and housekeeping, concierge services, firefighting and fire alarm systems, security guarding services, CCTV monitoring, BMS operations, and many more," he added. 
DFM considers sustainability to be a core pillar of its business, and compliance
to the highest ethical and integrity standards is practiced throughout its operations. DFM has implemented a recycling programme as well as applying an energy management scheme across its TFM portfolio; which resulted in reducing carbon footprint as well as achieving cost savings for clients.
Technology plays a key role in DFM's operations. "DFM is in the final implementation stage of integrating our new Computer Maintenance Management System (INFOR) with our ERP system, Microsoft Dynamics; which goes live in May 2019.
 This best-in-class information technology approach enables us to meet the dynamic demands of our asset-intensive business. Our technical team will be assisted by a mobility solution; which will raise their efficiency in attending service requests to our customers," Abou Laban added. 
 DFM is dedicated to superior customer service and in going the extra mile to live up to its promise of excellence. "Our approach is to be customer focused and to have continuous improvement within the business, which allow us to deliver the highest level of satisfaction to our customers," he said.
 Growth and development 
DFM has experienced growth in the last three years for its consistency in delivering the highest level of services in integrated facilities management, on-call and specialised services, and project management solutions.
 "We believe in listening to our customer and in tailoring specific solutions. We have a team of 650 in-house employees, who are spread throughout the UAE - and this enables us to be responsive to all requests, at any time, in line with our commitment to excellence," he said.
DFM sets industry benchmarks for both customer experience and quality service combined with affordability. 
 "Our commitment to progress and excellence is what will drive our business' growth and development in the years to come," Abou Laban concluded.

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