Agents' boycott of BA continues

DUBAI - The impasse between travel agents and British Airways continues well past a week. Travel Agents and Tour Operators in Dubai suspended the sales of British Airways' products and services from their offices and branches from June 1, 2005.

By Shalini Seth

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Published: Wed 8 Jun 2005, 10:49 PM

Last updated: Thu 2 Apr 2015, 7:57 PM

The decision was taken after a BA noticafication about reduction of commission from 7 to 5 per cent. "We are standing firm. All agents have suspended bookings," said Labib Jaroudi, Manager, DTTAG in an exclusive to KT.

The General Body Meeting of the Dubai Travel and Tour Agents Group (DTTAG) took place on Saturday. "Accepting the reduction in commission would have been in direct contravention of the directives received from the Ministry of Communication and Department of Civil Aviation - Dubai," Labib Jaroudi remarked in a DTTAG release.

British Airways sent this notification in early May to all travel agents in the UAE. DTTAG claims that the Ministry of Communication and the Dubai Civil Aviation "confirmed a rejection of the circular by BA, thus consenting to the earlier basic commission of 7 per cent to remain in effect on international sectors." According to the DTTAG release the Ministry of Communication has formally notified a letter to BA on 1 June, thus confirming their resolution on the matter.

British Airways remains tight-lipped on the issue. Steve Harrison, Area Manager, Middle East, North Africa and Central Asia made a statement saying, "British Airways is in discussion with travel agents."

While reiterating DTTAG's decision to continue with the suspension in sales of British Airways' products and services, Labib Jaroudi stressed that the traveling public will not be affected by this decision as members of DTTAG were offering alternate airlines to their clients.

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