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Cleaning Dh100,000 designers bags, sweeping balconies in the middle of a blinding sandstorm and even delivering children are all in a day’s work for Dubai’s housekeeping staff, according to research conducted by the upcoming Hotel Show Dubai.
On Wednesday, the show – with help from the UAE Professional Housekeepers Group – unearthed the results of a study into the day-to-day work by the city’s back-of-house hotel staff to keep things spic and span for guests of the emirate.
“The results go to prove exactly why Dubai’s vast international housekeeping teams are the backbone of the region’s world-leading holiday destination,” commented Gary Williams, Event Director of The Hotel Show Dubai.
In addition to their normal duties, many housekeepers revealed that they are often asked to perform a wide variety of bizarre tasks, such as polishing priceless jewelry and removing stains from expensive high-end luggage and handbags. One housekeeper even reported being tasked with making a pair of velvet loafers “shine”.
Others reported being asked to recover or return lost items, with one team reporting having spent hours looking for a guest who left Dh10,000 underneath his bed.
Several housekeepers also said they’ve had to come to the rescue as makeshift midwives for pregnant guests who found themselves about to give birth unexpectedly early.
“I was inspecting our rooms when I heard an unusual sound – a lady crying loudly, seeking help. I called a female colleague, and together we entered the room and found that the guest was about to give birth,” one housekeeper noted. “I called for more assistance – from duty managers to security – and she eventually had a baby girl there in the room.”
Once the baby was born and the mother taken to hospital, the housekeepers immediately got back to work.
“We immediately shampooed the carpet, changed the entire bed linens, and had the room perfect again in no time,” she added.
In true Dubai fashion, some guests have also made extravagant requests.
“One guest wanted to have the entire floor covered with linen, including the bathroom, due to being allergic to walking on floor. Since the bathroom is a bit of sensitive area we covered the floor with bath rugs and anti-slip mats,” another housekeeper recalled. “The entire room was carpeted to ensure the guest had a good stay.”
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