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The transport mode that spread the most smiles in Dubai was taxis, with a happiness rating of 91.7 per cent, the Roads and Transport Authority (RTA) has announced. According to the authority's Community Happiness Index, motorists gave a 90.7 per cent rating to Dubai's road infrastructure.
Dubai Metro riders clocked a happiness rating of 88.5 per cent; buses got an 88.5 per cent rating; marine transport 86.9 per cent and tram 82.8 per cent. The overall happiness rating of various public transport means hit 88.4 per cent.
"The overall customers' happiness rating clocked 89.2 per cent among residents and 85.7 per cent among visitors and tourists," said Abdullah Yousef Al Ali, CEO of licensing agency and chairperson of the happiness and quality life council at the RTA.
Meanwhile, residents' happiness in the RTA increased by 11 per cent in 2018 as compared to 2017. The happiness score last year was 89 per cent as compared to 78 per cent the previous year.
RTA’s Community Happiness Index scored 89% in 2018 compared with 78% in 2017. For more details, visit: https://t.co/2584ca3X0d pic.twitter.com/xFeB9MYl6TAl Ali said the RTA would continue to adopt "effective strategies and well-rehearsed plans and techniques" to achieve a higher customer happiness rating.
— RTA (@RTA_Dubai) March 30, 2019
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