State Department spokesman says Washington backs a deal to halt the fighting and free hostages
world8 hours ago
The Ministry of Human Resources and Emiratisation has revoked the licence of one Tasheel centre and temporarily shut down another over poor customer service and repeated complaints. The ministry also blocked nine other Tasheel centres from offering certain services as a disciplinary measure.
According to a statement issued by the ministry on Monday, it took the adverse measures after the centres "continued to violate the standards set by the Emirates Programme for Excellence in Government Services". The programme was launched in 2011 to "raise the efficiency of government services to the level of 7 stars, by focusing on customer centricity and enhancing government efficiency".
The action came after the ministry issued several warnings to the centres. The violations reported by a team from the ministry included low quality of work, high number of complaints filed by customers and long waiting periods.
The ministry said it held meetings and workshops with the centres' owners to appraise them of the violations and their "negative impact". However, the violations continued at the centres.
The centre that lost its licence is located in Dubai, while the one that was shut down was in Sharjah. Of the nine centres where certain services were suspended, two are located in Abu Dhabi; two in Al Ain; and one each in Dubai, Sharjah, Ajman, Ras Al Khaimah and Fujairah. Employees at the affected centres were moved to other branches to ensure their job security.
The ministry said the disciplinary move would not affect customers using Tasheel services as there are 86 centres with 2,057 employees across the country. The ministry added that it will not tolerate any violations that affect customers and employees.
"We will continue implementing our strategic plan for Tasheel centres with routine inspections to ensure they implement the standards set by the Emirates Programme for Excellence in Government Services," the ministry said.
reporters@khaleejtimes.com
State Department spokesman says Washington backs a deal to halt the fighting and free hostages
world8 hours ago
He clarifies that the offer accepted by Hamas is a softened version of Egyptian proposal, which is not acceptable to Israel
mena8 hours ago
These areas will serve a growing population and will act as green corridors that link service areas, residential areas, and workplaces
uae9 hours ago
The Kremlin specifies that the exercises are a response to statements by French President Emmanuel Macron and British officials
world9 hours ago
Hopes for a September cut rose after the non-farm payroll report on Friday
markets9 hours ago
He also stabbed three other workers, leaving them with serious injuries
uae9 hours ago
Dubai FinTech Summit kicked off on Monday with over 200 exhibitors
business10 hours ago
There were no immediate details over what the agreement entailed
mena10 hours ago