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Sharjah Transport issues new code
In a bid to better communicate with staff drivers, Sharjah Public Transport Corporation has issued a transport code in three languages.
The corporation also honoured 100 distinguished drivers as part of a fourth annual forum held at Sharjah Transport’s new headquarters at Al Ezra area.
Sharjah Transport Director-General Abdullah Al Zari said the simplified instructional guide, now available in Arabic, English and Urdu, was meant to help bus and taxi drivers in the emirate to comply with the set rules and regulations.
“With the Dh100,000 earmarked for honouring better performing drivers, we want to provide the best services to our customers and passengers that touched the 55 million mark in 2012.”
Al Zari said Sharjah Transport adopted a systematic technique in evaluating drivers’ performance. “The honorees have been divided this year into six categories, including 54 distinguished ones, 22 honest ones, and five super drivers.”
In February and March this year, Sharjah Transport honoured two Pakistani cabbies of the Citi Taxi company for honestly returning Dh112,000 and very important documents left behind in their cabs by two passengers.
“Sharjah Transport, set to encourage drivers’ good conduct, curb traffic violations and complaints and boost customer satisfaction, has adopted an incentive scheme worth Dh100,000,” Al Zari told Khaleej Timwes.
As per the Shukran (‘thanks’ in Arabic) programme, the drivers of the four franchise companies operating in the city are rewarded financially for behaving well. “They may also replace the black points imposed against traffic violations with white ones,” he said.Sharjah Transport has honoured 860 drivers since 2010 in three annual forums for their honesty and outstanding performance.
Al Zari said Sharjah Transport received tens of suggestions, inquiries and complaints from the public at its call centre.
“All these are professionally sorted out and handled within 48 hours.”
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