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No disruption in services post cyber-attack

There was no downtime from October 28, 2021, till now, and the transaction volumes suggest that customers are conducting transactions as usual.

1 LINK confirms that there has been no disruption of any interoperable banking services during or after the cyber-attack on one of the major banks in Pakistan. All transactions, both financial (ATM cash withdrawal, 1IBFT – Inter Bank Funds Transfer and Bill Payments) and non-financial transactions (balance inquiry, title fetch and bill inquiry) are completely functional and safe. There was no downtime from October 28, 2021, till now, and the transaction volumes suggest that customers are conducting transactions as usual.

This clarification is to dispel all rumors and give comfort to all banking customers that Pakistan’s Payment Systems and Digital Banking is safe, as neither customer data is compromised, nor any compromise has been reported through 1LINK grid or its member banks. State Bank of Pakistan, 1LINK and all banks are closely monitoring the situation to ensure continued safety and soundness of the banking and digital payments system.

Customers can comfortably conduct their transactions using their accounts, mobile apps, internet banking and debit and credit cards through all available channels, i.e., ATMs, POS terminals, internet banking, mobile banking, OTC and other digital means. However, customers are advised to practice extreme caution in safeguarding their digital credentials which are required to perform transactions, including ATM Pin, passwords, OTP, etc.