ChatGPT Transforming the World

The powerful tool has the potential to revolutionise how we communicate with machines and each other

By Kushmita Bose

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Published: Mon 30 Oct 2023, 12:57 PM

A YEAR AGO, most of us had never heard of ChatGPT. And for good reason: The artificial intelligence ‘chatbox’ wasn’t introduced by OpenAI, its developer, until November 30, 2022. Now, in a few months’ time, a quick Google search for ChatGPT yields hundreds of millions of results, making it the most talked about new technology.

The pressing question remains: What impact will it have on our lives and the way we work?

Developed by OpenAI, ChatGPT is a cutting-edge language model that has captured the imagination of users worldwide. The model is trained on a massive amount of data and is able to understand the context of the text, making it capable of performing various tasks. It can write essays, articles and poems, translate text and generate ideas on virtually anything, from how to improve a website’s referencing to how to plan a birthday party for a five-year-old. It’s remarkable ability to generate human-like text has made it an invaluable tool in various domains, ranging from content creation to customer support.


One of the most striking features of ChatGPT is its ability to engage in natural, human-like conversations. Unlike traditional chatbots, which often produce robotic and stilted responses, ChatGPT leverages its extensive training data to generate text that flows seamlessly. Users are now able to interact with AI in a manner that feels more intuitive and less scripted, leading to a more satisfying and efficient communication experience.

The versatility of ChatGPT knows no bounds. It has found applications in various industries, revolutionising content creation. Bloggers, marketers, and writers have embraced ChatGPT as a powerful tool to generate ideas, overcome writer's block, and even produce entire articles. Its ability to adapt to different writing styles and tones makes it an indispensable companion for those in need of high-quality, customised content.

Moreover, ChatGPT has unlocked new dimensions in creative writing. Authors and storytellers are harnessing its capabilities to brainstorm plot ideas, create engaging dialogues, and even draft entire chapters. By working in tandem with human creativity, ChatGPT is reshaping the landscape of literature and storytelling.


OpenAI's commitment to accessibility has played a pivotal role in ChatGPT's soaring popularity. With the introduction of affordable subscription plans and free access tiers, OpenAI has ensured that ChatGPT is accessible to a wide audience, ranging from individual users to businesses of all sizes.

Moreover, OpenAI has actively sought user feedback and iteratively improved the model, addressing its limitations and enhancing its capabilities. This collaborative approach has fostered a sense of community and trust among ChatGPT users, further fueling its adoption.

In the world of customer service, ChatGPT has emerged as a game-changer. Its ability to understand and respond to a wide array of queries with accuracy and precision has made it a sought-after tool for businesses of all sizes. ChatGPT-powered chatbots provide immediate responses, enhancing customer satisfaction and streamlining support operations. By handling routine inquiries, ChatGPT allows human agents to focus on more complex and nuanced issues, improving overall service quality. This symbiotic relationship between AI and human expertise has redefined customer support standards, leading to faster resolution times and happier customers.

ChatGPT is not just a tool for professionals; it is also a versatile learning companion. Students and educators alike have embraced its capabilities for a myriad of educational purposes. From generating study materials to assisting with homework, ChatGPT has become an invaluable resource in the world of academia. Furthermore, ChatGPT serves as a valuable aid for language learners. Its ability to provide contextually relevant responses and correct grammatical errors aids in language acquisition. Through interactive conversations, users can practice and refine their language skills in a supportive environment.


A recent report by Goldman Sachs estimates that approximately 300 million global jobs could be exposed to automation, and one-fourth of all work could be replaced by generative artificial intelligence.

With chatbots now able to write content and create visuals, AI threatens to disrupt jobs like designers and software engineers, and take over a wide range of repetitive work tasks now handled by humans. But at a broader level, AI is emerging as a job influencer, with still-unknown implications from the highest executive roles down to call center operations.

More than 75 per cent of companies are looking to adopt AI tech in the next five years, according to the Future of Jobs report from the World Economic Forum, which surveyed 803 companies across the world.


The AI ChatGPT has been a surprise sensation, even rattling Google due to its fast-rising popularity — and now analysts at Swiss bank UBS think it is also the fastest-growing consumer app in history.

UBS analysis estimates that ChatGPT had 100 million active users in January 2023, following its launch two months ago in late November. It attracted one million users in just one week.

As Reuters notes, ChatGPT's growth is a lot faster than the nine months it took TikTok to reach 100 million, and the two and half years it took Instagram to get there. In a much earlier era of the web, Google and Facebook took about five years each to reach 100 million users.


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