31 complaints about food served on Air India's domestic network

New Delhi - As per record, the total number of 252 complaints were received in November last year on the domestic network of Air India and out of these complaints only six were related to quality of meals, Sharma said in a written reply.

The number of complaints regarding the quality of food served on Air India's domestic flights has gone down to 31 in the previous fiscal from 34 in the year-ago period, Rajya Sabha was informed on Tuesday.
In the month of November 2015, the complaints regarding the food quality did not account for even three per cent of the total 252 complaints received by the Government-run airline during that period, according to the data given by Minister of State for Civil Aviation Mahesh Sharma.
As per record, the total number of 252 complaints were received in November last year on the domestic network of Air India and out of these complaints only six were related to quality of meals, Sharma said in a written reply.
The Minister, in his reply, also said that punitive actions is taken, based on the gravity of complaints after they are received.
Air India uplifts in-flight, meals from reputed caterers, who also cater to other international and domestic airlines, Sharma said adding, surprised meat checks are carried out at the airline's premises to monitor uplift of meals with regard to quality, quantity, taste, presentations and eye appeal.
Besides, periodic hygiene audits are also being carried out at caterer's premises to improve the quality of meals.

• India