Enova: Embracing digi transformation with hi-tech innovations

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Enova offers a comprehensive range of digitally enabled services to maximise customer experience

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Published: Wed 30 Sep 2020, 9:46 AM

Last updated: Wed 30 Sep 2020, 11:48 AM

With the onset of a global pandemic, various industries were subject to evolve in order to reduce impact, climb safely out of an economic lull and implement solutions that would protect it against unforeseen incidents in the future.

Leading the pack in the facilities management space is Enova, a regional leader in integrated energy and multi-technical services, that is embracing the new norm with its digital transformation solutions. Its ground-breaking smart glasses, the Acuity 2.0, for instance, is a revolutionary device embedded with features that allows a remote specialist to provide advice to an on-site technician. The innovation can stream visuals and audio in real-time, bringing in quick solutions to the situation at hand, while maintaining social distancing and other safety protocols.

For its staff, following instructions from a remote expert can quickly become a highly effective learning tool. "Studies have shown the educational benefits of augmented reality and we are delighted to be seeing the first results already," commented Rachid Hamida, Enova's Technology and Performance Director.

Other opportunities undertaken by Enova are several digital support tools powered by the integrated real-time monitoring platform Hubgrade, that is aimed to ensure uninterrupted services, operational efficiency, client reporting and transparency to the end-user, which has proven to supply an added advantage amid the Covid-19.

Enova's digitalised approach not only caters to the wide portfolio of clients based in the region's public, residential, commercial, industrial and healthcare sectors, but also secures the health and safety of its 4,000 highly trained and multi-skilled employees through real-time near miss reporting among other solutions. The holistic digital suite  features the connection of smart meters and sensors to the in-house hypervision platform Hubgrade, which creates opportunities for intervention, on-site management and smart waste management, alongside customised data analysis and reports via a 24/7 customer service center.

"Since our inception, we have focused our endeavours towards safeguarding the use of environmental resources within the built environment. As part of our contributions towards a sustainable future, we have equipped our highly talented workforce with the latest technologies and best global practices, while simultaneously devising truly novel energy solutions that can be applied to a wide range of facilities," said Renaud Capris, CEO, Enova.

To date, Enova is a company that has structured a clear growth path through continuous improvement that offers a comprehensive range of digitally enabled services to maximise the customer experience. By routinely demonstrating savings and guaranteeing results on contractual, technical and financial KPIs, Enova is seen to be one of the most regionally trusted energy and facilities management brands regionally.

And this is further proven by its list of accolades, where it was presented the 'UAE Facility Management Services Customer Value Leadership Award' at the Frost & Sullivan Middle East Best Practices Awards in 2019.
Capris added: "It is a great honour to be recognised for our continued efforts to expand our capabilities, as well as digitalising our services for the benefit of our customers."

By employing the latest innovations in smart technology and making full use of enhanced analytics, Enova helps clients optimise the energy usage of their facilities, save costs, and extend the life of their assets, while creating a healthy and safe living environment for all to enjoy.

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