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India's flag carrier has decided to provide an additional baggage allowance of five kilograms to the passengers returning from Saudi Arabia after Haj exclusively for Zamzam cans, airline officials announced on Tuesday, July 9.
Expats fume over Air India's decision to ban Zamzam water
This decision came following Air India's decision to revert the 'ban' Zamzam on its narrow-body aircraft. Air India took to social networking website Twitter to announce the retraction on Tuesday (July 9) morning.
In a statement on Tuesday, the airline said that the baggage allowance on all commercial flights operating out of Saudi Arabia is uniformly 40kgs and the additional allowance will remain exclusive to the customers carrying the Zamzam water.
Air India spokesperson Dhananjay Kumar said in an official statement, "Baggage allowance on all commercial flights operating out of Saudia Arabia is uniformly 40kgs. Special five kg allowance is given to those passengers who may carry Zam Zam (holy water). This special allowance cannot be converted into baggage allowance as it is exclusively for Zamzam only."
#FlyAI : With reference to instructions regarding non carriage of Zamzam cans, on AI966 and AI964, we wish to clarify that passengers are allowed to carry Zamzam cans within their permissible baggage allowance."Earlier AI operated B747 and 777 aircraft from Jeddah. For 747 passengers, baggage allowance was 45kgs (inclusive of Zamzam) i.e. passengers could carry 45kgs baggage even without Zamzam. While for passengers who booked on B777, aircraft baggage allowance was only 40kg (including Zamzam)," he said. This year, the company is operating its B747 aircraft exclusively for Haj charters and its commercial flight to and from Saudia is being operated by A320 Neo, the company said. "Therefore, due to payload restrictions, AI management has decided to restrict the baggage allowance to 40kgs only. A special allowance of 5kg is for Zamzam," said Kumar.
Please accept our apologies for the inconvenience caused.
- Air India (@airindiain) July 9, 2019
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