Slow Internet in Dubai hits the users hard

Corporate and individual users in Dubai faced difficulty in accessing the Internet throughout the day yesterday.

By A Staff Reporter

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Published: Thu 18 Oct 2007, 8:39 AM

Last updated: Thu 24 Nov 2022, 10:43 AM

The service provider, etisalat, neither confirmed nor denied the situation saying it had not received any complaint in this regard.

When alerted by Khaleej Times, a spokesperson said: “We will look into the matter and if a problem is detected, we will rectify it as soon as possible.”

The majority of banks and government departments, including Dubai Naturalisation and Residency Department and Ministry of Health, said they had not faced any major problem. However, several Internet cafe owners in Dubai complained that it was difficult to get connected and, if at all connected, it was slow.

“We have lost several customers because of the slow or no connectivity which we suspect was due to some snag in etisalat’s main server. When we contacted etisalat officials, we were told to check our connections as everything was fine at their end. We can’t say where exactly was the problem,” said a representative of Broadway Internet Cafe located in Jafiliya.

Corporate users said office work was delayed due to the connectivity problem. “Early morning yesterday, we had a problem connecting the Net to our office computers. We contacted etisalat thinking that there could be a problem in our office connections. An etisalat technician who checked the office server told us that their main router was working and there might be a problem in our internal servers,” claimed a representative of a Dubai-based company.

“We have had minor glitches on and off,” he added.

Work in companies located on Shaikh Zayed Road and in Al Quoz was also affected. “Our routine work was hit badly, and we were behind our daily deadlines,” said a representative of another company.

Several home users also said they had difficulty in accessing the Internet since early morning.

Mariam Yaghi, a freelance graphic designer who works from home, said she was unable to meet her deadlines because she could not log onto the Internet.

“I had to resend my file attachments a couple of times because my office said that they did not receive them. I normally do not face such a problem because I have installed the high speed Internet connection, but yesterday was really a bad Internet day,” she said.

Another user, Mohammed Fadel, said he felt the Internet had been extremely slow for the past couple of days.

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