Total consolidated revenue rose 64% to Dh148.1 million
markets9 hours ago
Sharjah residents can always dial 993 in case of any 'emergency'. So, one man called the hotline to recite his poems, while another caller complained about his runaway goat and sheep that he had intended to slaughter for Eid.
During the first half of this year, the Sharjah Municipality received 55,873 calls on the hotline number, according to an official. Some of the callers raised peculiar enquiries while a few others just needed someone to talk, said Abdullah Al Buraimi, head of the call centre.
The municipality is determined to address issues faced by the public, he said.
"Despite being non-emergency cases, the call centre team has dealt with the calls in a professional manner and ensured customer satisfaction."
Atef Al Zarouni, director of suburb municipal departments at the Sharjah Municipality, said 18 per cent of the calls received were regarding applications; 67 per cent for other enquiries; and 15 per cent for emergency communications.
"Employees are trained to deal with non-emergency calls as well as serious complaints," he said. "However, residents are urged to use the hotline only for serious calls to keep the line free for others in emergencies."
The call centre operates 24/7, including holidays, and is one of the main communication channels of the Sharjah Municipality with its customers.
afkarali@khaleejtimes.com
Total consolidated revenue rose 64% to Dh148.1 million
markets9 hours ago
Residents have been urged to not spread rumours during this crucial time
uae9 hours ago
National Tourism Strategy 2031 aims to increase the contribution of the UAE tourism sector to the national GDP to Dh450 billion
business10 hours ago
The Tunisian icon believes tennis still has a way to go to achieve gender equality
tennis10 hours ago
Emirati golfers sweep the top three positions in both team and individual categories with Oman and Saudi finishing with silver and bronze medals
sports10 hours ago
Kane Williamson will captain the T20 World Cup squad for a fourth time as New Zealand hunt for a maiden title
cricket10 hours ago
Vehicle owners must bring their old plates along to the inspection station
uae10 hours ago
Clean sweep for UAE in golf as the hosts win team gold and Rayan claims individual title
sports10 hours ago