The Quintica solution

The solutions provider is a value-added digital service management forum for cataloguing operations, people and assets. It's the way forward.

Quintica is much more than a digital service provider. It is all about 'thinking big and going big' when it comes to innovation and technology adoption. With its origin in South Africa, Quintica has successfully transcended borders and is one of the leading providers of service management solutions in the UAE, Middle East and Africa.

Charles Osburn, Quintica Group CEO, believes that service management will differentiate any organisation or government in terms of delivering services to its customers/citizens both in the private and public sectors, respectively. This is why IT Infrastructure Library (ITIL) and International Standards Organisation (ISO) parameters are big in the Middle East.

Osburn, a network engineer who first invested and took charge of Quintica in 2005, says that 'digital economy' is a huge business in this part of the world, especially the UAE, which is at the vanguard of innovation and modernisation.

Quintica is particularly adept in helping transform the communications between those who ask for a service, and all the complexity of people and systems needed to work together to deliver the service. It knows how to apply technology to businesses to achieve desired solutions in terms of workflow and automation, thus resulting in enhanced productivity.

Bryan Mackenzie, Managing Director, categorically outlines a three-step approach - establish the business rules, implement appropriate technology and manage human resource and operations. Engage, Transform and Operate. 

The company's consulting team has successfully developed a four-pillar methodology related to service management: design, implementation, empowerment and automation.

He says: "Successful transformation requires more than a strategy. Quintica walks the talk, taking responsibility for the technologies that support a new vision using a modern 'digital' approach to improving customer satisfaction and lowering operational costs."

Mackenzie, with more than a decade of service at the firm, says Quintica knows how to deploy these technologies as they have a smart team of professionals who can decipher and rewrite the rules of digital engagement to smoothen workflow. 

He says that they live up to the company's motto - 'Big Things - Great People'. "We are primarily consultants in digital transformation, and we help organisations exploit latest innovations, and make use of it through best practices."

Quintica provides a wide range of services in digital work processes, often starting with core IT Service Management configurations, HR service delivery, and other general services, then expanding into IoT, AI and robotic automation. It knows the successful approach to any ICT-related challenge depends on a structured and tested methodology.