The winners of the tie will face either Bayern Munich or Real Madrid, who drew 2-2 in Tuesday's first leg in Munich
football9 hours ago
The Commercial Compliance & Consumer Protection (CCCP) Sector in Dubai Economy has launched the upgraded version of its Smart Protection, the first-of-its-kind service introduced in April 2018 to resolve consumer complaints faster with the help of artificial intelligence (AI) and without any human intervention.
The service enables consumers to have their complaints resolved within five minutes, as against four working days previously. CCCP has resolved more than 2,000 consumer complaints through the service since its launch.
Ahmed Al Zaabi, director of Consumer Protection in Dubai Economy, said: “The upgraded Smart Protection service reflects the priority given by Dubai Economy to continuously enhancing the customer experience in the emirate and reducing lead times by re-engineering procedures and harnessing state-of-the-art technologies. The new version uses artificial intelligence to respond to the consumer with a Solution Letter immediately after a complaint is submitted. Consumers can go to the store and present the Solution Letter to have the complaint resolved and settled.”
Al-Zaabi added: “The upgraded version will enable the merchant to verify the authenticity of the Solution Letter by visiting the Consumerrights.ae website and reviewing the details. Consumers can also close the complaint on the website once resolved, which will help to track and measure the quality and efficiency of the service. The Consumer Protection Department will continue to gather user feedback to evaluate consumer satisfaction and improve the customer experience.”
Mona Al Marzouqi, director of the Supervisory Staff Development Division in CCCP, explained that the Smart Protection upgrade draws on 42 policies and laws for consumer protection, and covers 12 different commercial sectors. Dubai Economy will continue to develop services and improve efficiencies by adopting latest technologies and enhancing employee awareness on changes in the business environment and consumer behaviour in the emirate so that the CCCP can deploy its human and technical resources optimally.
Dubai Economy also urged consumers to check out the upgraded Smart Protection service and use it to resolve their complaints through the Dubai Consumer App available on the Apple, Google and Huawei stores, or through the website.
business@khaleejtimes.com
The winners of the tie will face either Bayern Munich or Real Madrid, who drew 2-2 in Tuesday's first leg in Munich
football9 hours ago
Saldana posted a selfie of herself with the Oscar-winning actress on Instagram
entertainment9 hours ago
Deepika shared a beautiful glimpse of a surprise she received from the film team
entertainment9 hours ago
Tame the summer with these beach and pool passes that can be exchanged for food and drinks
entertainment9 hours ago
Statement indicates next move will be a cut
markets12 hours ago
89% poised to invest in CX solutions in the Middle East
business12 hours ago
'Anytime you come to Chennai and get two points, it is a huge feeling' said skipper Sam Curran following the seven-wicket victory
sports12 hours ago
Students should consider ChatGPT as an editor or reviewer
parenting12 hours ago