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Dubai Municipality will start implementing from next week a new system that allows the customer to use the Emirates ID card to obtain the token for waiting for transactions at its offices.
To start with, the system will be implemented at the Municipality's Al Kifaf and Hatta centers and will include the rest of the centers during the coming period. These tokens can be used for all services provided by the centers, including the services for the partners and private entities.
The move is in line with the Municipality's belief in the need to develop all practices in the field of customer service and is part of its ongoing efforts to raise the level of services in its branch centers according to the highest standards.
"Upon showing the Emirates ID card on the token vending machine, the customer will receive a text message on the mobile phone showing the token number as per the customer waiting list," said Noura Al Sawalhi, Head of Al Kifaf Center.
Use your Emirates ID to avail services at Dubai MunicipalityShe said the application will contribute to the database of the center's customers, which will support in understanding their preferences, needs, and expectations.
> > https://t.co/WX5M6XjZql pic.twitter.com/3rZtNdH5Y7
- Khaleej Times (@khaleejtimes) March 15, 2018
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