The first phase of the project on Reem Island features two districts
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A little over three years ago, when Prime Minister Narendra Modi stepped up India's cleanliness drive with the Swachh Bharat campaign, not many thought it would get anywhere in a country as vast and chaotic as India.
Of late this is changing. Besides more active presence of people on the roads with brooms and mops, and cleaner looking public places like railway stations, the efforts seem to be bearing fruit.
About a year ago the central government launched Swachhata-MoUD app to resolve sanitation-related grievances. The app allows the public to launch a complaint and audit action from the Ministry of Urban Development (MoUD).
How it worksAfter a complaint is lodged, it goes to the central server. Then it goes to the respective civic agency for action. The complainant is informed at each stage about the status. If it's not addressed within the given time frame, the matter is escalated. And a higher bureaucrat enters the scene.Once the complaint is resolved, the agency concerned puts an updated photograph as proof. If the complainant is still not satisfied, he can reopen the complaint. |
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