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85pc of commuters satisfied with abra

DUBAI — A public opinion poll conducted for the Marine Agency of the Roads and Transport Authority (RTA) has revealed that 85 per cent of abra commuters are satisfied with the facility’s services.

The survey, which was carried out by Ethos Consultancies Company on behalf of the Marine Agency, aimed at assessing the rate of customer satisfaction from abra performance and the quality of services provided in the domestic marine transport. It covered 520 abra commuters spread over six stations on the Dubai Creek.

Eng. Eisa Abdul Rahman Al Dosari, chief executive officer of the Marine Agency, said that the aim of the poll was to identify the categories of customers and their reason for using the abras.

“It also helps us in gauging the satisfaction of domestic marine transport customers whose number is expected to hit 21 million by the end of this year. They use 149 abras owned by 149 UAE nationals of limited income group and operated by 300 operators. The ultimate goal of the survey was to encourage commuters to submit their proposals and feedback in a bid to improve and upgrade the services provided,” he further explained.

The survey focused on a number of aspects that included personal details of abra users, security, safety, communication with RTA officials, attitude of abra operators, the reason for using abras, impact of abras on the environment, integration of abras with other modes of transport, the educational level and employment category of abra commuters, Al Dosari added.

The poll findings also concluded that 32 per cent of abra users are Asians, 11 per cent are from the UAE, 4 per cent from the GCC, 28 per cent from Western countries and 16 per cent from other Arab countries.

A total of 231 commuters (43 per cent) said that they mainly used the abras to go to their respective workplaces. Reasons mentioned by others included: 87 passengers (17 per cent) private business, 65 passengers (13 per cent) shopping, 57 passengers (11 per cent) return home, 45 passengers (11 per cent) for tourism, 30 passengers (6 per cent) miscellaneous purposes, and 5 passengers (1 per cent) to go to schools.