Dnata begins first India foray

DUBAI - Dubai’s dnata, the fourth-largest air services provider in the world, on Thursday announced its first foray into the Indian market with the official launch of its travel services operation in India.

By (Wam)

Published: Sat 26 Nov 2011, 11:02 PM

Last updated: Tue 7 Apr 2015, 5:20 AM

Dnata, in partnership with the award-winning international corporate services company and one of the world’s leading travel management companies, Hogg Robinson Group, or HRG, will offer corporate travel solutions in India with services including a 24-hour contact centre facility for reservations, online corporate booking tools, visa services, travel insurance, worldwide car rentals, event management, incentives and VAT reclaim, dnata said in an emailed press release.

dnata will offer a broad spectrum of travel products and services to corporate customers in the country. With two offices, located in Delhi (Noida) and Mumbai, the company has initiated operations in India with the manpower of 100 employees.

In the current economic environment when companies are exploring innovative ways to control costs in all spheres of their operations without impacting the service standards, dnata will deliver tailor-made solutions to meet the specific needs of the Indian corporate market. With over 50 years of experience in the travel industry, dnata has developed its own technology platforms which will offer services in all aspects of travel including flight reservations and ticket purchase, hotel reservations, ground transportation, tailor-made packages, excursions and much more.

“As a rapidly expanding economy, India is a market of strategic importance to us and the travel business on the whole,” said dnata president Gary Chapman. “Cutting-edge technology coupled with skilled and professional staff that can deliver travel-related products and services to international standards are what will set dnata apart from its competitors in India.”

Dnata will first showcase its expertise and knowledge in India through the corporate travel segment, before implementing a phased approach to other travel verticals including: Retail and leisure travel, online and the MICE (meetings, incentives, conferences and exhibitions) market.

“India continues to grow in importance for our clients and it is vital that we have a consistently reliable and high quality service to offer them”, said Stewart Harvey, group commercial director of HRG.

“We have a long-standing and successful relationship with dnata who, as well as having existing business interests in India and therefore a comprehensive understanding of the culture, also understand the needs and requirements of HRG’s multinational clients for whom a seamless service is vital. This addition to our worldwide network provides our clients with a level of expertise and knowledge in India that is unsurpassed.”