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The Dubai Department of Economic Development (DED) on Wednesday unveiled a 'Smart Lounge' at its headquarters in Business Village, which will streamline operations and ensure round-the-clock access to DED's business registration and licensing services.
Shaikh Mansoor bin Mohammed bin Rashid Al Maktoum, Chairman of the Dubai International Marine Club, inaugurated the lounge, which is the first of its kind in the region and is in line with DED's commitment to ensuring the highest standards of excellence in its operations. Dedicated user-friendly and interactive kiosks and smart devices are set up in the lounge to help guide customers through each step of their service.
Sami Al Qamzi, Director General of the Dubai Department of Economic Development in Dubai, said: "Through the launch of the Smart Lounge, we are breaking new frontiers in our level of service excellence and contributing to the enhanced competitiveness of our economy internationally. It is also a testament to our commitment to following the directives of our leadership in leveraging the latest technology tools innovatively and creatively to provide advanced services that add to the happiness of our customers."
The services and facilities will also support visually challenged people through keyboards in Braille as well as black and white screens. This comes in line with Dubai aiming to be the world's most disabled-friendly cities by 2020, through services that are tailored for all segments of the community, especially persons with disability.
"We strive to implement the latest and best technologies in the Smart Lounge to meet the needs of our customers as per best practices and in ensuring that the facilities cater to the needs of persons with disabilities. A voice call facility is also available for customers. This unique initiative is the result of the tireless efforts of the Business Registration and Licensing team in providing the most efficient and least time consuming services for licence holders and investors," Al Qamzi added.
Omar Bushahab, CEO of the Business Registration and Licensing sector in Dubai, added: "The Smart Lounge will elevate DED's smart services to a five-star level. It is conceived as a one-stop shop for registration and licensing services, supported by the required knowledge resources available online as well as call centre support. It aims to add significant value to the fast-growing business and investor community in the city as well as in finishing their transactions in record time."
Abdullah Hassan, CEO the Shared Services sector in DED, said that the IT team spent months benchmarking the services and operations of the Smart Lounge against the best in the world. "We studied best practices in customer services and took the private sector into confidence to see their requirements and preferences in completing registration and licensing transactions. The team will guide the logistics of the Smart Lounge according to international best practices in quality, in an environment defined by elegant and contemporary design."
- rohma@khaleejtimes.com
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