Overpricing of some items at restaurant

NAJMUDDIN, a sales executive, called up Khaleej Times hotline with a complaint against the Saravan Bhavan eating joint based in Bur Dubai. “Yesterday I bought a packet of dry snacks from this place. They charged me Dh10. But in the supermarkets, the cost of the same thing is just Dh2 to 3. After knowing the price, I wanted to return the food item. But they said that since the bill was made, it could not be returned. On reaching my house, I found certain problems with the taste. I called them up but then they were very rude to me. This is not the way a restaurant employee should behave with customers.”

By (Complaints Corner)

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Published: Sun 24 Sep 2006, 10:00 AM

Last updated: Sat 4 Apr 2015, 8:26 PM


DHAYANAL, the incharge of the restaurant, said that nothing of this sort took place. “There are several dry items for sale in the shop. And he picked up “Kaimursu”, a rice snack which is costly. It is prepared by hand and involves a lot of hard work. There are other dry items which cost Dh4 to 6. Moreover, our cashier here does not know Hindi or English. So there must have been some misunderstanding between them. We are a chain of eating joints with many branches all across the world. I would speak to the customer and explain things to him,” he said.

Confusion over the owner of a wallet

ABBAS, a resident of Sharjah called up Khaleej Times hotline complaining that the wallet he lost in Star Cineplex in Sharjah was given to some other person.

“I lost my wallet when I went for a movie in star Cineplex. I returned home after the movie and realised that I don't have my wallet. I called the theatre and they told me that they had found one wallet. But when I went there they told me that somebody came and collected the wallet. They gave away the wallet without asking for any identification,” he claimed.


KHALEEJ Times contacted Babu Narasingalu, an official in the ticketing department at Star Cineplex. Clarifying the issue, he said: “We found the wallet in the theatre. But there was nothing in it to point to identity of the owner. So when one man came and asked us whether we found any wallet we showed it to him. He claimed that it was his wallet and accordingly we handed it over to him”

“There was no identification documents inside the wallet. How can we know who is the real owner?” he asked.

Claims of poor services

SYED Abdul Rafi, who works in the laboratory of a city hospital, called up Khaleej Times with a complaint against the Nikai AC Service Centre. “It has been three days now that my AC is not cooling properly. I have been calling up their service centre since then but am getting absolutely no reply. The service station people have kept the phones on message box and when I try to give the message, it says there is no space. I also have one mobile number but they disconnect the phone.”


M. SRIDHAR, working in the customer care service of the centre, said that there was no such problem. “No, there are no problems with the phones. All our phones are working. In fact even today we recorded at least 30 complaints. With regard to the mobile number, I would have to inquire. But then if the customer is facing a problem, we would call him up ourselves and look into it,” he said.

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