Knowledge holds key to good governance

DUBAI - The e-Gov organisation is citizen-centred, function-focused, efficient, intelligent about knowledge, flat and lean and based on collaboration, Dr Khalid Al Khazraji, Under-Secretary of the Ministry of Labour and Social Affairs (MoLSA), said yesterday at the 10th AGCC e-Government and Telecom Forum after inaugurating it at the Burj Al Arab Hotel.

By A Staff Reporter

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Published: Tue 25 May 2004, 9:36 AM

Last updated: Thu 2 Apr 2015, 11:31 AM

"Providing people with more convenient access to the ministry's information and services is among the major missions behind offering the e-services. Our vision is aimed at providing better services. To reach this point, we should know that the MoLSA is a learning organisation," he added.

"Clear vision, e-unit experience, impact and commitment constitute our strengths. Rigid organisation structure, skills of business transformation, cultural and change resistance, are among the weak points that we should work on developing," Dr Al Khazraji said.

Talking about the threats facing the e-government project, he said that the cultural and change resistance as well as the public unawareness of the extent of transformation were some of the problems that would stand in the path of implementing the e-govt plans.

"The factors impeding an enabling e-government environment in developing countries are institutional weakness, human resources, funding arrangements, local environment, and technology and information changes," he said.

Better governance is about better decisions and policy-making, and the key to better governance is knowledge, Dr Al Kazraji observed. "The e-MoLSA strategy is based on exploiting technology to transform service delivery through Internet portals, and transforming internal processes and ways of working with partners," he said.

Shedding light on the methodology of e-governess, Dr Al Khazraji noted that customer perspective, learning and growth perspective, business process perspective, and financial perspective, are among the major factors that should be taken into account to set up the e-governess strategy.

"Among the e-services goals is establishing service and information delivering channels online that will make it easier for customers to find and use them through a set of Internet portals, each focused on the needs of a key customer group," he said, adding that the ministry would use up-to-date ICT facilities to communicate more effectively with the public. Dr Al Khazraji pointed out that growing knowledge index and enabling policy-making transformation are also among the major goals of the e-services, especially that the MoLSA would work closely with partners to make the range of electronic services more comprehensive, coherent, and easy to use.

He said that e-services, central help desk, imaging and branding (Communication plan), knowledge base, effective Internal communication, e-inspection, inspection mobile workforce, e-certification, and information channelling, are outcomes of the initiative.

As for the factors behind the success of the e-government initiatives, he said the human factor is the crucial in making e-Gov initiatives successful, as well as strategic Alignment with mission, goals, and organisational objectives, workforce planning and deployment, leadership and knowledge management, talents and empowerment to innovate, and accountability.


Issue most of the employment licences online.

Online application data validation (pay for an acceptable application)

Integrated service end-to-end

0nline help

Work permit ready

The objectives of e-inspection are to carry the inspection task electronically for eligible establishments, enhance the quality of information and encourage establishments to comply with labour laws at all times. This is available only for e-inspection certified companies.

The main objectives of the e-employer are to create an employer account management virtual desk with its main features being the use of account management tools and maintaining detailed account statements.

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