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Build-A-Bear Workshop Inc's chief executive on Friday apologized to disappointed customers and offered an extended discount, a day after its one-day pay-your-age event prompted massive crowds and shortages at some stores.
Sharon Price John, in an interview on NBC's "Today" program, called the overcrowded sale event, which had to be limited on Thursday, "heartbreaking" and said the global stuffed-animal retailer would offer a sale through the summer.
"I am sorry that we were not able to provide the service that we wanted," Price John said. "We are doing our very best and we are staying very focused on making sure that we do the best we can to make it right for people."
She added that the company wanted to "make kids happy" and that she was sorry some families could not be served.
Shares of the company were trading at $7.95 early on Friday morning, up nearly 2 percent from its close of $7.80 on Thursday.
ICYMI: Build-A-Bear CEO apologizes after 'heartbreaking' sale prompted shortages https://t.co/E8G1NpHxq2 via @ReutersTV pic.twitter.com/G5iqB0os7SCustomers in the United States, Canada and the United Kingdom seeking to buy a furry friend on Thursday could buy a stuffed animal at stores for a price equaling their age, with minimum of $1 and maximum of $29, sending flocks of children and others to its outlets. Teddy bears were priced from $6 to $75 on the store's website.
- Reuters Top News (@Reuters) July 21, 2018
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