RTA Dubai receives 2,345 innovative ideas, comments

The Roads and Transport Authority (RTA), has received 2,345 innovative ideas/improvement comments. It has so far signed-off on 2,275 cases and classified them as acceptable or viable, since His Highness Shaikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, launched the Mohammed bin Rashid Smart Majlis initiative.
Ahmed Mahboob, Director of Customers Service at RTA Corporate Administrative Support Services Sector, said: "The RTA attaches paramount importance to incoming ideas and comments since the launch of the Mohammed bin Rashid Smart Majlis initiative, as they contribute to making people happier, which is the third strategic goal of the RTA, and concurs with the direction of our government."
"The RTA is closely monitoring the flow of ideas, improvement comments channeled through the Smart Majlis, and a team examines all feedback, which has the potential of improving the RTA customers' service offerings. The RTA spares no effort to communicate with clients, be they citizens, residents, tourists or visitors to Dubai, in order to identify their needs and heed to their views. Customers' input is assessed to see if it is viable or not, and subjected to further scrutiny to refine and enrich them to make them capable of improving our services. The RTA even goes an extra mile to draw up plans to anticipate customer aspirations about our services," added Mahboub.
"The Mohammed bin Rashid Smart Majlis initiative has opened for us a broad spectrum of ideas and comments to which we assign top attention in order to realise the objectives of the initiative. The entire process is bound to push government performance to the highest global standards of serving customers and making people happier," Mahboub concluded.-Wam