iMile set to explore new markets in 2024

iMile, a Dubai-based last mile delivery company, expanded into several new markets such as Europe, Australia and Africa in 2023 and is set to continue further expansion in 2024. After establishing the logistics brand with the help of its propriety technology, iMile now plays a pivotal role in supporting e-commerce in the region and beyond.

Rita Huang, Founder and CEO of iMile, has already transformed her startup into an international logistics platform and is confident of transforming iMile into one of the leading global logistics companies as iMile continues to expand into new territories globally.

Founded in 2017, the Dubai headquartered company offers B2B and B2C last-mile delivery services in 14 countries, including the strong platform it has established in the Middle East and Latin America, and recent expansion into Europe, Australia and Africa.

The company, which raised $40 million in 2021-22 to accelerate its expansion in existing and new markets, is dedicated to disrupting traditional logistics. Its machine learning technologies are equipped to meet the transport and logistical demands of the next generation of e-commerce delivery.

“I have a strong trust in technology and innovation. We plan to invest more in our technology to further improve the performance and excellence of our services. Investment in technology will help us accelerate our growth in many more markets globally,” Rita Huang told Khaleej Times during an interview.

The female entrepreneur said iMile is among the largest last mile delivery players in the region and she is keen to set new benchmarks for last mile delivery services. “We have recorded 100 per cent year-on-year revenue growth in the past four years and are confident of achieving 150 per cent growth next year following the expansion of our services to new markets,” she said.

Excerpts from the interview:

Please discuss iMile’s role in bolstering the Mideast economy and highlight the company’s commitment to the region’s growth and development.

iMile has been a significant contributor to the Middle Eastern economy, especially in Saudi Arabia and the UAE. During the Covid-19 pandemic, the demand for e-commerce surged, and iMile played a crucial role in facilitating this boom. Our last-mile delivery services became integral in connecting merchants to buyers, supporting businesses during challenging times. This surge in e-commerce also led to an increase in job opportunities, as we expanded our workforce to meet the demand.

Additionally, our commitment to integrating technology into logistics not only boosts efficiency but also aligns with sustainable delivery practices, contributing positively to the region’s economic and environmental aspects.

How do you emphasize that iMile is deeply integrated into the local ecosystem?

Being deeply integrated into the local ecosystem goes beyond mere presence. iMile doesn’t operate as a detached multinational corporation; instead, we’re deeply ingrained in the fabric of each community we serve. We employ locals, establish strong partnerships with government bodies and vendors, and adapt our services to suit the unique needs of each country. Our business model is not just business-to-business; it’s business-to-consumer also, meaning we directly engage with the public. Being publicly accessible and having a local face in each country reinforces our commitment to being deeply integrated into the local community.

Please explain how the iMile Channel Service Partner Program aligns with Saudi Vision 2030 and contributes to the UAE’s SME ecosystem.

The Channel Service Partner (CSP) Program aligns seamlessly with Saudi Vision 2030’s goals of diversifying the economy and fostering entrepreneurship. Vision 2030 emphasizes reducing reliance on oil and gas, encouraging the growth of SMEs, and creating a vibrant entrepreneurial ecosystem. Our CSP program acts as a catalyst for aspiring entrepreneurs, providing them with technological tools, operational guidance, and the necessary volume support to kickstart their businesses. This aligns perfectly with Vision 2030’s ambitions of increasing SME contributions to the GDP.

These initiatives reflect our commitment to sustainability, social responsibility, and ethical governance, aligning with our core values as a company dedicated to making a positive impact on both business and society.